Operations Manager

6 days ago


Pretoria, Gauteng, South Africa Believe Resourcing Group Full time
Job Title: Operations Manager - Call Centre

We are seeking an experienced Operations Manager to lead our call centre team in Sandton, Gauteng.

About the Role:

  • This is a senior leadership position that requires managing a team of 20 members in a fast-paced call centre environment.
  • The successful candidate will provide leadership, ensure quality control, conduct customer satisfaction calls, and coach their team to deliver exceptional service.
  • A minimum of 10 years of leadership experience within a call centre environment is required.
  • The ideal candidate will have a background in customer service, telesales, debt management, or financial services.
  • Prior experience in quality control, customer satisfaction, and team coaching is essential.
  • Proficiency in Excel and other spreadsheet tools for performance tracking is also necessary.
  • Strong verbal and written communication skills are required.

Key Responsibilities:

  • Lead and mentor a team of 20 call centre agents to achieve operational excellence.
  • Conduct quality control by monitoring calls and providing constructive feedback.
  • Handle customer satisfaction calls and resolve any complaints effectively.
  • Ensure team members adhere to scripts and book appointments efficiently.
  • Coach and guide team members to improve performance and reach targets.
  • Use Excel and other spreadsheet tools to track and manage team performance.
  • Support sales and outbound call campaigns to drive business results.

Compensation and Benefits:

The estimated salary for this role is R1,200,000 per annum, plus benefits. This is a challenging opportunity for an experienced leader to make a significant impact in a dynamic organisation like Believe Resourcing Group.



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