Call Centre Process Improvement Specialist
1 month ago
We are seeking a skilled Call Centre Process Improvement Specialist to join our team at HR Genie in Pretoria, Menlyn. This is a contract position that offers stability, growth, attractive rates, and a great working environment.
Key Responsibilities:
- Call Monitoring: Our ideal candidate will listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service.
- Agent Performance Evaluation: They will evaluate agents' interactions with customers, providing feedback and coaching to improve process and communication.
- Process Analysis and Improvement: Analysts will assess technology and skills within the team, implementing new technologies or tools to streamline processes and enhance customer interactions.
- Competitor Benchmarking: Our specialist will compare the call centre's performance with competitors to identify strengths and weaknesses.
- Evaluation Program Development: They will design metrics and programs to assess and improve agent performance and customer service quality.
Technical Requirements:
- Analytical Skills: The ability to analyze data and identify trends to improve processes and performance.
- Technical Proficiency: Familiarity with call centre software like Office 365 and Excel for data management and reporting.
- Communication Skills: Strong verbal and written communication skills to provide clear feedback and training to agents.
- Problem-Solving: Ability to identify issues and implement effective solutions to enhance efficiency and customer satisfaction.
- Attention to Detail: Ensuring accuracy in data analysis and reporting to maintain high standards of quality.
- Customer Service Orientation: Understanding customer needs and ensuring the call centre meets or exceeds customer expectations.
- Project Management: Managing multiple projects and initiatives to improve call centre processes and performance.
- Adaptability: Staying updated with the latest technologies and industry trends to continuously improve call centre operations.
Estimated Salary Range: R250,000 - R350,000 per annum
-
Data Process Improvement Specialist
2 weeks ago
Pretoria, Gauteng, South Africa Akhile Management and Consulting Full timeAkhile Management and Consulting is seeking a skilled Data Process Improvement Specialist to join our team. As a Junior Business Analyst, you will play a crucial role in enhancing our data management processes.This exciting opportunity offers the chance to work closely with both business and development teams to collect, update, and formalize data processes,...
-
High-Performing Call Centre Representative
4 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full timeCall Centre Agent / Customer Service Representative OpportunityWe are seeking a customer-focused and results-driven Call Centre Agent / Customer Service Representative to join our client's team in Pretoria West.Company Overview:Our client is a reputable pharmaceutical wholesaler dedicated to delivering exceptional service to their customers.Estimated Salary:...
-
Process Improvement Executive
3 weeks ago
Pretoria, Gauteng, South Africa FACT Full timeJob DescriptionWe are seeking a talented Process Improvement Executive to join our team at FACT. As a key member of our organization, you will be responsible for identifying areas for improvement and implementing changes to drive business growth.Key Responsibilities:Analyze business processes to identify opportunities for improvement.Develop and implement...
-
Industrial Process Specialist
3 weeks ago
Pretoria, Gauteng, South Africa FACT Full timeIndustrial Process SpecialistFACT is seeking an experienced Industrial Process Specialist to join our team. This role offers a unique chance to leverage your expertise in quality and compliance to drive process improvements and excellence.About the Role:Support in determining, negotiating, and agreeing on in-house quality procedures, standards, and/or...
-
Manufacturing Process Improvement Expert
4 weeks ago
Pretoria, Gauteng, South Africa Abantu Staffing Solutions Full timeWe are looking for an experienced Manufacturing Process Improvement Expert to join our team at Abantu Staffing Solutions. The estimated salary for this role is R900,000 - R1,200,000 per annum.About the Role:The ideal candidate will have a strong background in production operations and experience in implementing process improvements. They will work closely...
-
Process Technician Specialist
3 weeks ago
Pretoria, Gauteng, South Africa Perfect Placement Recruitment Full timeJob Title: Process Technician SpecialistLocation: NetherlandsEstimated Salary: €60,000 - €80,000 per annumThis is an exciting opportunity for a skilled Process Technician Specialist to join our client in the Netherlands. As a key member of the operations team, you will be responsible for monitoring and optimizing production processes, troubleshooting...
-
Automotive Manufacturing Process Specialist
2 weeks ago
Pretoria, Gauteng, South Africa Hlabahlosile Full timeHlabahlosile Automotive Manufacturing OpportunityWe are seeking an experienced Automotive Manufacturing Process Specialist to join our team in Pretoria.About the Role:This is a unique opportunity to work with a leading company in the automotive industry. As an Automotive Manufacturing Process Specialist, you will be responsible for ensuring that...
-
Production Manager
1 month ago
Pretoria, Gauteng, South Africa Perfect Placement Recruitment Full timeJob Title: Production Manager - Manufacturing Process ImprovementLocation: NetherlandsEstimated Salary: €60,000 - €80,000 per annumAbout the RoleWe are seeking a highly skilled and experienced Production Manager to join our team in the Netherlands. As a key member of our production team, you will be responsible for managing and improving manufacturing...
-
Pretoria, Gauteng, South Africa Datacentrix Ltd Full timeJob DescriptionDatacentrix Ltd is seeking a Senior Business Process Improvement Consultant to join our team.Key ResponsibilitiesIdentify and engage with stakeholders impacted by initiatives or business needs.Plan and execute comprehensive business analysis activities.Conduct detailed workflow analyses and consult with business units to understand objectives,...
-
Manufacturing Process Specialist
3 weeks ago
Pretoria, Gauteng, South Africa Jean Fowlds Consultancy Full timeJob Title: Manufacturing Process SpecialistAbout the Role:We are seeking a highly skilled Manufacturing Process Specialist to join our team at Jean Fowlds Consultancy. As a key member of our production team, you will be responsible for ensuring that our factory-finished products meet the required standards and are produced in the most cost-effective way.The...
-
Industrial Process Specialist
2 months ago
Pretoria, Gauteng, South Africa On Line Personnel Full timeJob OverviewWe are seeking an experienced Industrial Process Specialist to join our team at On Line Personnel.
-
Grain Processing Specialist
4 weeks ago
Pretoria, Gauteng, South Africa Skills Connector Full timeAbout the RoleWe are seeking a highly skilled Grain Processing Specialist to join our team at Skills Connector.
-
Data Centrix Business Process Specialist
3 weeks ago
Pretoria, Gauteng, South Africa Data Centrix Full timeDescription of the Job:We are looking for a seasoned Business Process Specialist to join our team at Data Centrix. The ideal candidate will have extensive experience in business analysis and a strong understanding of Business Process Management.Job Summary:This position involves working closely with stakeholders to identify and analyze business needs,...
-
Data Process Improvement Specialist
4 weeks ago
Pretoria, Gauteng, South Africa Akhile Management and Consulting Full timeEstimated Salary: $65,000 - $85,000 per year.About the RoleAkhile Management and Consulting is seeking a highly motivated Junior Business Analyst to join our team. This role involves working closely with both business and development teams to enhance data management processes, ensuring seamless operations and effective Standard Operating Procedures (SOPs).
-
Poultry Processing Specialist
1 month ago
Pretoria, Gauteng, South Africa Blou Blitz Storage Facility Full timeJob SummaryWe are seeking a skilled Poultry Processing Specialist to join our team at Blou Blitz Storage Facility. The ideal candidate will have experience in handling and caring for chickens, as well as knowledge of agricultural processes.About the RolePreliminary Preparation: Prepare chickens for hanging and packing by ensuring they are properly cleaned...
-
Pretoria, Gauteng, South Africa Dante Personnel Full timeJob DescriptionWe are seeking a highly skilled Operational Support Specialist to join our team at Dante Personnel. As an Operational Support Specialist, you will play a critical role in providing exceptional customer support and administrative assistance.Key ResponsibilitiesProvide operational support in customer administration, including extracting...
-
Manufacturing Process Specialist
1 month ago
Pretoria, Gauteng, South Africa Jean Fowlds Consultancy Full timeJob SummaryWe are seeking a highly skilled Manufacturing Process Specialist - Quality Assurance to join our team at Jean Fowlds Consultancy.About the RoleThe successful candidate will be responsible for ensuring that factory-finished products meet required standards and are produced in the most cost-effective manner. This will involve controlling raw...
-
Poultry Processing Specialist
4 weeks ago
Pretoria, Gauteng, South Africa Blou Blitz Storage Facility Full timeAt Blou Blitz Storage Facility, we are seeking a highly skilled Poultry Processing Specialist to join our team.The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.Job Description:We are looking for an individual with manual dexterity and an eye for detail to hang chickens on hooks, preparing them...
-
Process Control Specialist
3 weeks ago
Pretoria, Gauteng, South Africa The Recruitment Guy Full timeWe are seeking a highly skilled Process Control Specialist to join our team at The Recruitment Guy in Pretoria. This role offers a competitive salary of R900,000 - R1,100,000 per annum, making it an attractive opportunity for experienced professionals.Job Responsibilities:Developing control systems and installing and commissioning electrical,...
-
Information Governance Specialist
4 weeks ago
Pretoria, Gauteng, South Africa IT Ridge Technologies Full timeJob Description:Senior Information Management SpecialistIT Ridge Technologies is looking for a highly skilled Senior Information Management Specialist to join its team. The successful candidate will be responsible for leading the company's Enterprise Information Management (EIM) Centre of Excellence.About the Role:This position requires a minimum of 8-10...