Operations Training Team Leader

6 months ago


Cape Town, South Africa Teleperformance South Africa Full time

**JOB SUMMARY/OVERVIEW**

Training Team Leaders help the organization by developing, facilitating and supervising training programs for employees. They assess the needs of a business, implement training and development plans, and facilitate a wide variety of training programs that enhance the effectiveness of the workforce. Training Team Leaders work to ensure employees are equipped with the requisite knowledge and skills to complete their tasks successfully. They devise learning strategies to ensure that the business and client strategic objectives are met.

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**
- Ensuring strategic alignment of the training department with business goals
- Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
- Identifying training needs by consulting with stakeholders and using needs assessments
- Developing and delivering training solutions that meet business needs
- Optimizing training processes for efficiency
- Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
- Managing the technologies and technical personnel required to develop, manage and deliver training

**MAIN JOB REQUIREMENTS**

**Education & Specific Training**
- Client Product Knowledge - preferred
- MS Teams
- TOPS
- LEAD Work Experience
- 4 Years Training Experience
- 1 - 2 Years Management Experience Certifications
- Occupationally Directed - Education Training and Development Practitioner L5
- Virtual training Certification
- Generic Management Level 5 - Preferred Job Description - Page 1 of 2

**SKILLS AND COMPETENCIES**

**Knowledge**
- MS OFFICE
- Adult Learning Concepts
- TP Arcade
- TP Simulator
- BEST T&D

**Skills**
- Driving Results;
- Instructional Design; Project Management;
- Learning & Development practices,
- Consultation;
- Organizational Performance Analysis;
- Performance Management;
- Employee Development Competencies
- Employee Development

**Competencies**
- Employee Development;
- Creativity & Innovation;
- Influencing
- Negotiation skill;
- Strategic Thinking;
- Critical thinking;
- Problem Solving;
- Decision Making;
- Business Acumen
- Planning and Organizing;
- Attention to Detail

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)



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