Collections Admin Team Leader

7 hours ago


Cape Town, South Africa Only the Best Full time

Western Cape

,

CPT - North

(Market related)

Our financial services client, based in the Northern Suburbs, is looking to employ a suitably qualified Collections Admin Supervisor / team leader.

You will manage a team of Collections Administrators in order to enable the department to meet its objective.

Key Responsibilities:

- Manage all operational functions of the Collections Admin team
- Agree set goals with team members covering performance, quality and development areas
- Resolve people related problems
- Resolve escalated admin related problems from external debt collectors
- Drive the achievement of targets
- Manage and maintain focused and highly motivated team members
- Manage administrators by ensuring continuous communication, feedback, motivation and ensure company behaviours are being
- Accurate reporting
- Ensure productivity and service targets are met and exceeded
- Manage relationships with administration departments at all External Debt Collectors

Qualifications:

- Matric / Grade 12 Certificate
- **Minimum** of 2 years Administrative Team Leader experience in a Financial Call Centre environment essential
- External Debt Collections experience advantageous

For more information please contact:
Garth Kearns



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