Debt Collections Call Center Team Leader
3 days ago
Job Description / Skills:
- Assist in the recruitment and onboarding of new collection agents.
- Train and mentor collection agents to enhance their skills and performance.
- Monitor and evaluate the performance of collection agents against established KPI’s.
- Handle escalated collection cases with professionalism and effectiveness.
- Provide regular feedback and support to collection agents to foster improvement.
- Motivate and inspire the team to achieve their goals and maintain high morale.
- Work closely with the Collections Manager, maintaining regular communication and reporting.
- Seek self-motivated team players who demonstrate exceptional leadership skills.
Qualifications and Experience:
- Minimum of 5 years of experience in collections or debt recovery.
- Proven experience as a Collections Team Leader/Supervisor.
- Strong knowledge of debt collection laws and regulations.
- Excellent leadership and team management skills.
- Outstanding communication and negotiation skills.
- Strong analytical and problem-solving abilities.
- Ability to work under pressure and meet deadlines.
- Strong attention to detail.
Pay: R14 000,00 - R16 000,00 per month
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