Head: Sales

7 months ago

Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**Role Purpose**
- To effectively manage the sales operational areas in terms of people, resource allocation, budgeting, systems and processes to ensure achievement of strategic objectives and targets.**Requirements**:

- Bachelor’s Degree / Advanced Diploma relevant to Industry
- At least 5 years' experience at a middle management level, specifically in a short
- term insurance sales environment
- Leadership or Management studies/ qualification advantageous
- FAIS representative (Must have completed all relevant RE exams)
- 18 CPD (Continuous Professional Development) points

**Duties & Responsibilities**

**Strategic**:
- Set operational strategy in conjunction with Executive of Sales, Services and Distribution
- Implement, drive, measure, monitor and achieve strategic objectives and targets
- Track and monitor the key performance areas of the Sales functions
- Identify, develop and execute on best operating practices

**Revenue Growth**:

- Increase sales revenue by achieving or surpassing sales targets and quotas. This might involve identifying new sales opportunities, penetrating existing markets, and expanding into new markets.

**Operational Management**:

- Effective use of Management Information to manage the Sales Operational areas and to identify opportunities, risks, trends and possible areas of cost savings and efficiency improvements
- Proactive assessment of future departmental needs
- Regular on the floor involvement and communication with staff is encouraged to facilitate operational problem solving and development of processes and procedures.

**Risk Management**:

- Identify potential risks and challenges that could impact sales performance, such as changes in market conditions, competitive pressures, or regulatory issues.
- Develop contingency plans to mitigate these risks and ensure continuity of sales operations.
- Actively looking at ways to drive and improve efficiency and productivity
- Implement, manage, monitor and measure efficient, effective and consistent workflows and processes
- Maximize gains and minimize claim costs.
- Identifying enhancements for current processes and systems through innovation and ensure that they are executed on
- Identify, manage and monitor risks within the department
- Ensure best practices in minimizing risk and compliance with policies and procedures to contain risk
- Manage the Sales Operational areas within the regulatory environment (Treating Customer Fairly, FAIS Act, Short Term Insurance Act, Policy Protection Rules etc.)

**Sales Process Optimization**:

- Continuously improve sales processes to increase efficiency and effectiveness. This could involve streamlining sales workflows, implementing sales automation tools, and analyzing sales data to identify areas for improvement.
- Regularly analyze sales data to identify trends, opportunities, and areas for improvement.

**Staff**:

- Leading and developing staff to ensure high levels of productivity and performance
- Ensure a high level of staff morale
- Pay for Performance Models in place in the areas where it is applicable and regular review of the appropriateness and effectiveness of such a model together with the Actuarial team.
- Ensure that continuous communication takes place with staff with aim of improving their understanding of the PFP models.
- Performance Excellence Reviews conducted and recorded bi-annually with all staff
- Performance Dialogues held regularly, both formally and informally.
- Non-performance issues investigated and resolved speedily.
- Incentive programs in place and applied consistently
- Non-adherence to Company values, ethics and codes strongly actioned
- Ensure focus on EE, diversity and retention issues
- Ensure disciplinary code/matrix in place and in use
- Ensure recruitment in line with EE focus and resigned staff replaced speedily (where relevant) by recruiting and appointing the right staff, at the right time, for the right position
- Ensure that training (informal and formal) is encouraged and supported opportunities for staff development proactively identified and recommended coaching opportunities identified and frequently utilized

**Relationship Management**:

- Problem solving assistance provided to staff within a reasonable time-frame
- Monitoring of effective communication processes in place

**Customer Relationship Management**:

- Strengthen relationships with existing customers to drive repeat business and customer loyalty. This might involve implementing customer relationship management (CRM) systems, establishing customer feedback mechanisms, and providing exceptional customer service.
- Foster a culture of collaboration, accountability, and continuous improvement within the sales organization.
- Intervention, where appropriate, to ensure effective critical problem resolution.
- Decision-making after appropriate consultation and within appropriate mandate
- Position of related stakeholders considered.
- Clear justification for

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