Junior Helpdesk Technician

1 week ago


Cape Town, South Africa HRCorporation Full time

Delight our clients with a friendly, quick and helpful experience

Provide the client with basic remote troubleshooting

Escalate tickets that require senior helpdesk engineer support

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue

Submit overtime, training and status reports as indicated on their SOPs (Standard Operating Procedures)

Identify, Communicate and Mitigate potential risks to the **Service Delivery Coordinator** and clients

Knowledge of IT and Voice Applications, Software & Hardware

Yealink and Yeastar CertifiedIT literate - Advanced user level

Driver’s license

Pay: R10,000.00 - R14,000.00 per month

**Experience**:

- Microsoft Office: 1 year (required)
- IT Customer Service: 1 year (required)



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