Application Support Specialist
4 days ago
Our client is an innovative product development company and execution partner. We build and launch awesome products for a variety of clients in the retail and fintech space.
If you're looking for a company that treats you like a human, values your expertise and encourages growth - you've come to the right place We're committed to providing a fun environment where you will have purpose and look forward to days of innovation and the chance to expand your skill set.
**Who we’re looking for**:
The Application Support Specialist will report into the Customer Experience (CX)
Manager.
What you will do
1. Monitor Systems
? Define transactional metrics to be monitored
? Create and manage dashboards
? Monitor transactional metrics
? Report on transactional anomalies
? Monitor system performance and respond to alerts regarding performance
? Monitor system issues and incidents, triage and escalate as required
2. Transactional and System Reporting
? Generate adhoc reports based on client requests or audit and other control
requirements
? Gather requirements for distribution of new reports and work with Product
Managers to get these into development
? Generate system extracts to facilitate other reporting needs. For example,
marketing and customer support reporting
? Collaborate with data teams to inform go-to-market and growth strategies
3. Support System Users
? Manage privileged accounts and permissions
? Report on privileged accounts and permissions
? Triage escalations from first level customer support (if applicable)
? Troubleshoot identified issues and problems raised by system users
Individual Competencies
? Analytical and diagnostic skills
? Critical thinker and natural problem solver
? Insatiable curiosity and willingness to learn
? Interpersonal skills and able to communicate at all levels of the business
? Organized and able to work under pressure
? Solid understanding of data structures
? Professional with the ability to communicate at all levels of the organisation
? Proven ability to learn quickly and understand complex business systems
? Technical acumen
Qualifications & Experience
? At least 2 years experiences in a similar role
? Ability to write complex SQL queries
? A qualification in information systems, business administration, computer
studies or similar is an advantage
? Fluent in use of Jira, OpsGenie and Service Desk is preferred
? Ability to design and implement dashboards using tools such as PowerBI,
Google DataStudio etc. is preferred
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