VP of Customer Service Strategy
5 days ago
The VP of Customer Service Strategy will be responsible for leading and enhancing the customer service function across the region. This role requires a strategic leader who can drive operational excellence and deliver exceptional customer experiences.
Main Responsibilities:
- Develop and implement regional customer service strategy aligned with global vision and business objectives.
- Set strategic direction and oversee operational plans, measures, and budgets to achieve targeted results.
- Influence and shape customer experience strategies to support the regional network.
- Lead and organize highly strategic activities with significant business impact.
- Maintain consistent daily operations of customer service teams, including KPI management and quality standards calibration.
- Foster high engagement and motivation among regional customer service teams.
- Represent the region in global and regional executive committees.
- Analyze market and customer information to develop targeted customer service strategies.
- Provide expert input on regional business decisions and programs.
- Formulate and oversee regional customer service programs, policies, and processes.
-
VP Customer Service SSA
1 month ago
Sandton, South Africa Recruitment Matters Full timeOur client is looking for a VP Customer Service SSA to lead and enhance the customer service function across the region. This role is integral to delivering exceptional customer experiences and driving operational excellence.Responsibilities:Define and implement the regional customer service strategy aligned with global vision and business objectives.Set...
-
VP Customer Service SSA
1 month ago
Sandton, South Africa HR Genie Full timeOur client is looking for a VP Customer Service SSA to lead and enhance the customer service function across the region. This role is integral to delivering exceptional customer experiences and driving operational excellence.Responsibilities:Define and implement the regional customer service strategy aligned with global vision and business objectives.Set...
-
Executive: Strategy
7 months ago
Sandton, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Senior Strategist
6 months ago
Sandton, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Customer Service Manager
4 months ago
Sandton, South Africa Initiate International Full timeThe company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...
-
Customer Service Director
4 weeks ago
Sandton, South Africa Neptune Full timeWe are seeking a seasoned Customer Service Director to lead our team at Neptune in delivering exceptional customer service in the financial services industry.">About NeptuneNeptune is a leading company in the financial services sector, committed to excellence and innovation. Our team of professionals works tirelessly to provide secure and efficient services...
-
Customer Service
3 weeks ago
Sandton, South Africa Shorza Full time**Responsibilities**: - Assist customers with booking flights, accommodations, event tickets, and other travel-related services - Resolve customer complaints and issues in a timely and professional manner - Provide information on travel destinations, events, and other related services - Collaborate with other departments such as sales, marketing, and...
-
Customer Service
3 weeks ago
Sandton, South Africa Shorza Full timeAre you ready to make a real impact with your enthusiasm and energy? Our client is on a mission to break the mundane and ignite the extraordinary! They’re looking for a Customer Service Representative who thrives on creating unforgettable experiences and bringing passion to every interaction. **About the Role**: As the first point of contact for customers...
-
Customer Service Lead
4 months ago
Sandton, South Africa Coloplast Full timeIn South Africa , we now have an opportunity available for a Customer Service Lead who will lead the Customer Service team. The Customer Service Lead directs and oversees all business operations, processes and project management, to deliver the commercial agenda and facilitate an ambitious growth agenda. Drives a continuous improvement philosophy...
-
Customer Service Supervisor
5 days ago
Sandton, South Africa HR Genie Full timeJob SummaryWe are seeking an experienced Reception Manager to join our team at HR Genie.This is an exciting opportunity to lead our Reception area and contribute to the delivery of exceptional customer service.The successful candidate will have strong leadership and communication skills, with the ability to motivate and inspire staff to achieve...
-
Senior Customer Service Operations Manager
2 months ago
Sandton, South Africa Telebest Full timeTelebest is seeking a highly skilled and experienced Contact Centre Manager to lead our customer service operations.Key Responsibilities:Manage and train a team of customer service representatives to deliver exceptional service.Develop and implement effective customer service strategies to improve satisfaction and loyalty.Monitor and analyze customer service...
-
Customer Service Operations Director
4 weeks ago
Sandton, South Africa Coloplast Full timeKey Responsibilities:Lead the customer service team in delivering high-quality services and exceeding customer expectations.Develop and implement effective processes to improve efficiency, productivity, and quality.Analyse data and metrics to identify areas for improvement and develop strategies to address them.Collaborate with cross-functional teams to...
-
Chief Customer Service Operations Director
1 month ago
Sandton, South Africa Hello Group Recruitment Full timeHello Group Recruitment is seeking an experienced Senior Call Centre Manager to lead our team in delivering exceptional customer service in the financial services industry.The successful candidate will have a minimum of 7+ years in Call Centre management, with experience in managing a team of 100 Customer Service Consultants. This individual will be...
-
Customer Service Representative
2 months ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service Advisor RoleAre you a customer service expert with a passion for delivering exceptional experiences? We're looking for a highly motivated individual to join our team at Shorza Ltd as a Customer Service Advisor.This is an exciting opportunity to work in a dynamic environment, providing premium customer service to both customers and service...
-
Customer Service Representative
4 weeks ago
Sandton, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a highly skilled and professional Customer Service Representative to join our team.About the RoleThe primary responsibility of this role is to provide exceptional customer service by effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.To excel in this position, you must possess...
-
Customer Service Advisor
3 months ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service Advisor Join the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...
-
Customer Service Advisor
3 months ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...
-
Customer Service Representative
2 months ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service Advisor RoleAt Shorza Ltd, we are seeking a highly motivated and skilled Customer Service Advisor to join our team in providing exceptional customer service to our clients.The ideal candidate will have:Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong problem-solving skills with the...
-
Customer Service Advisor
3 months ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...
-
Customer Service Consultant
1 month ago
Sandton, South Africa Shorza Ltd Full timeAt Shorza Ltd, we're seeking a Customer Service Consultant to provide exceptional support to our customers and service providers.Salary: R300,000 - R450,000 per annum (dependent on experience).About the RoleThis is an exciting opportunity to work with our UK-based client, offering premium customer service. As a Customer Service Consultant, you will be...