Helpdesk Administrator

2 weeks ago


Cape Town, South Africa Data Centrix Full time
Preferred Requirements
  • Matric
  • IT first line/helpdesk experience
  • IT Qualification advantage
Main purpose of the position:
  • The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after theyve been helped, either by answering follow-up questions or helping them learn how to use the system on their own.

Duties & Responsibilities
  • Answer helpdesk calls and provide Tier 1 support for employees.
  • Log all helpdesk tickets into the ticketing system.
  • Escalate tickets to Tier 2 support as needed.
  • Follow up with employees on outstanding tickets.
  • Close out resolved tickets.
  • Maintain inventory of hardware and software
  • Train employees on new software and hardware
  • Set up new employee computer accounts.
  • Reset employee passwords.
  • Responding to questions about technical issues related to products or services offered by the company
  • Coordinating with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures


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