HR Administrator Helpdesk

5 months ago


Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 016102**Listing status**: Online-
**Position summary**

**Industry**:HR Services, Recruitment & Selection
- **Job category**:Other : Human Resources and Recruitment**Location**:Cape Town
- **Contract**:Permanent**EE position**:Yes**Introduction**
- We are looking to recruit an HR Administrator to work within the HR Helpdesk department. The role will be based at Clicks Head Office in Cape Town and will report to the HR Officer.**Job description**

**Job Purpose**:

- To provide a comprehensive and efficient HR Helpdesk service to the Group, by receiving, interpreting and resolving all HR and payroll related queries, aligned to Group policies and procedures.***

**Job Objectives**:

- To attend to all related queries received via the Helpdesk.
- To perform investigations and or reconciliations related to HR and Payroll queries to enable troubleshooting in line with SLA's
- To identify corrective actions required to resolve queries, aligned to SLA's
- To provide on going support to the HR and Payroll community in order to ensure alignment to policies and processes.
- To liase with relevant stakeholders or SME's in order to gain insight into queries and be able to respond accurately
- To assist with any day to day or adhoc administrative tasks and projects aligned to the overall compliance team goals and objectives.

**Minimum requirements**

**Qualifications and Experience**:

- 3 year degree / diploma (Essential)
- HR (Desirable)
- 1-2 years' administrative experience (preferably within Payroll environment or HR)

***

**Skills, Abilities and Job Related Knowledge**:

- Relevant labour legislation, SARS, UIF, BCEA, and all relevant remuneration regulations
- SAP Payroll System
- HR Policies and Procedures
- Funds eg. Medical Aid, Pension Fund, Retirement Fund etc
- SAP HCM
- Customer orientated
- Computer skills (Excel, Word, PowerPoint)
- Delivery and customer service orientated
- Ability to handle confidential matters in a professional and ethical matters
- Communication skills (verbal and written)
- Time Management skills
- Attention to detail
- Problem solving Self-driven**Essential competencies**:

- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Planning and Organising



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