Helpdesk Operator

**Required**: - Matric (Must) - Relevant degree or diploma Equivalent (added advantage) - A minimum of 3 years’ property experience - Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings) **Responsibilities**: **Helpdesk**: - Attend to daily logged calls on the helpdesk/MyBuildings. - Logging and...

At Datafin Recruitment, we're on the lookout for a seasoned Technical Helpdesk Manager to lead our Helpdesk operations. In this hands-on role, you'll be responsible for ensuring smooth delivery of technical support and maintaining high customer satisfaction levels.Company OverviewA thriving Managed Service Provider company dedicated to achieving excellence...

**Listing reference**: 016709**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Office Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in...

**Brief Role Description** To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) **Key Performance Areas (Kpa's)** - Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. - Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel. -...

We are seeking a highly skilled Technical Helpdesk Operations Manager to join our team at Datafin Recruitment.Job Description:The successful candidate will lead the day-to-day operations of our Helpdesk, ensuring prompt and effective customer support. This role requires strong leadership and management skills, as well as technical expertise in areas such as...

Brief Role Description To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA) Key Performance Areas (Kpa's) Must be clear and audible on telephone and hand-held radio mediums. Well-spoken. Must have a high level of e-mail etiquette and understand the professionalism of a draft or response of an e-mail. Issuing...

**Job title**: Helpdesk Manager **Reporting to**:Technical Operations Manager **Location**: Cape Town **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs...

**Job Advert Summary**: Respond to orders, general customer inquiries, invoice questions, and customer complaints. - Logging and follow-up of complaints or other requests received from tenants for services to be rendered. - Checking and advising the PSM on the client’s mandates - Ensuring supporting documents are attached to Helpdesk/My Buildings...

**Background** Dudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa. From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

ENVIRONMENT: A thriving Managed Service Provider company dedicated to achieving excellence in the IT industry seeks a Technical Helpdesk Manager for this hands-on role where you will lead Helpdesk operations, ensuring smooth delivery of technical support and maintaining high customer satisfaction levels. The ideal candidate must be willing and able to go...

**What We're Looking For**: We are looking for a highly organized, computer and/or tech enthusiast looking to take that next step into an amazing career with great people. The IT Helpdesk Provisioning Associate is responsible for assisting with all IT operations surrounding the on-boarding and off-boarding of new and existing 2U employees. This individual...

At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

**Position Summary**: We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal...

**We Want You**: **You Bring**: - Diploma or Degree in Computer Systems (advantageous). - At least 3 years’ experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support. - Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous). - Microsoft Systems Engineer (MCSE)...

A forward-thinking Managed Service Provider company seeks an experienced Technical Helpdesk Manager to oversee day-to-day operations and drive customer satisfaction.About the RoleAs a seasoned professional in technical support, you will lead our Helpdesk team in delivering prompt, efficient, and effective customer support. You will establish and enforce...

**ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...

Must have: 1 year experience in similar support environment Knowledge of retail operations Minimum of Matric qualification (Grade 12 qualification) An IT qualification / certification or diploma would be an advantage Computer literacy is essential Accuracy and attention to detail Excellent verbal communications and people skills Must have reliable...

**We Want You**: **You Bring**: - Matric - Relevant information technology qualification. - A minimum of 1 year of experience in an IT Helpdesk environment. - Exposure and experience within an IT Helpdesk service desk. - A+ or N+ certification (advantageous). - ITIL Foundation certification (advantageous). **What You’ll Do**: **Technical support** -...