Helpdesk Operator

3 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

Advert reference: click_014135
Advert status: Online
- **Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Office Support

**Location**:Cape Town

**Contract**:Permanent

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the Helpdesk Supervisor.

**Job description**:
**Job Purpose**:

To receive incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the correct department and ensure that the call is executed followed up if required and closed on completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied with the action taken and services received from the department responsible for executing the call. Ensure all store queries are effectively resolved timeously.

**Job Objectives**:

- Ensure that systems are maintained, input is done accurately with all relevant information required to complete the task, at a high level standard.
- Work & Call quality assessments by means of quality and assurance processes.
- Follow up and provide feedback on calls logged to ensure that the service is being delivered according to SLA’s in place
- Liaison with Suppliers regarding Accounts Payable Follow-ups to ensure service continuity.
- Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able to manage call lists effectively
- Ensure that all completed work is closed on 4me.
- Report issues and problems to the Help Desk Supervisor.
- Investigation of AWOL orders created by Accounts Payable.
- All afterhours calls to be managed and escalated efficiently
- The after-hours calls will be managed according to a schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby.
- All relevant information to be captured and updated on the tracker
- Ensure all Policy and Procedures as well as Standard as set out by Management are adhered to.
- Practice good work ethic and work as a team to achieve the targets set.

**Minimum requirements**:
**Qualifications and Experience**:

- Matric
- 1 - 2 years related experience in similar environment
- Customer Service Experience

**Skills, Abilities and Job Related Knowledge**:

- Computer Literate
- Communication skills
- Administrative skills
- Problem identifying and solving

**Essential Competencies**:

- Goes out of way to understand the business needs and works with a long-term perspective in addressing service related concerns.
- The ability to establish and maintain effective relationships at all levels within and/or outside the organisation
- Establish clear priorities, define deadlines and action effectively.
- Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent.
- Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.
- Be resilient and able to think on your feet.
- Must be able to work under pressure
- Must be flexible and energetic
- Must be quick and efficient in dealing with problems
- Must be friendly, helpful and polite
- Must be honest, responsible and self-motivated
- Must be punctual and reliable
- Must be able to work independently
- Attention to detail
- Must be able to multi task

  • Helpdesk Operator

    2 weeks ago

    Cape Town, South Africa Tower Group Full time

    **Required**: - Matric (Must) - Relevant degree or diploma Equivalent (added advantage) - A minimum of 3 years’ property experience - Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings) **Responsibilities**: **Helpdesk**: - Attend to daily logged calls on the helpdesk/MyBuildings. - Logging and...

  • Helpdesk Operator

    4 weeks ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016709**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Office Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Required: Matric (Must) Relevant degree or diploma Equivalent (added advantage) A minimum of 3 years' property experience Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings)Responsibilities:Helpdesk: Attend to daily logged calls on the helpdesk/MyBuildings. Logging and followup of complaints or other...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Listing reference: 016709Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Office SupportLocation:Cape Town- Contract:PermanentEE position:YesIntroduction An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the...

  • Helpdesk Operator

    4 weeks ago

    Cape Town, South Africa Tower Group Full time

    Required:Matric (Must)Relevant degree or diploma Equivalent (added advantage)A minimum of 3 years’ property experienceStrong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings) Responsibilities: Helpdesk:Attend to daily logged calls on the helpdesk/MyBuildings.Logging and follow-up of complaints or other...

  • Property Administrator

    2 weeks ago

    Cape Town, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: Respond to orders, general customer inquiries, invoice questions, and customer complaints. - Logging and follow-up of complaints or other requests received from tenants for services to be rendered. - Checking and advising the PSM on the client’s mandates - Ensuring supporting documents are attached to Helpdesk/My Buildings...

  • IT Helpdesk Admin Support

    6 days ago

    Cape Town, South Africa Dudobi (Pty) Ltd Full time

    **Background** Dudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa. From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Heineken Full time

    We Go Places How about you?Immediate Superior: HR Helpdesk Team LeaderLocation: Western CapeFunction: Shared ServicesType of Contract: PermanentReference Number: 97533Closing Date: 27/11/2023KEY RESPONSIBILITIES Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the...

  • IT Helpdesk Admin Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Dudobi (Pty) Ltd Full time

    BackgroundDudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • Helpdesk Agent Tier 1

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

  • Helpdesk Agent Tier 2

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

  • IT Helpdesk Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Diploma or Degree in Computer Systems (advantageous). At least 3 years' experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support. Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous). Microsoft Systems Engineer (MCSE) (advantageous)....

  • Helpdesk Technician

    2 weeks ago

    Cape Town, South Africa AJC International Full time

    **Position Summary**: We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal...

  • IT Helpdesk Manager

    4 weeks ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • IT Helpdesk Team Leader

    2 weeks ago

    Cape Town, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Diploma or Degree in Computer Systems (advantageous). - At least 3 years’ experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support. - Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous). - Microsoft Systems Engineer (MCSE)...

  • IT Helpdesk Support Specialist

    4 weeks ago

    Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...

  • Junior IT Helpdesk Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Masthead (Pty) Ltd Full time

    Junior IT Helpdesk SupportRegion: Mowbray, Cape TownTo start: As soon as possibleAt Masthead (Pty) Ltd, our passion is keeping businesses in business. As a national supplier of compliance and practice management services to independent financial advisors and other licensed financial service providers (FSPs), we know this can only be achieved through the...

  • Service Desk Consultant/it Helpdesk

    2 weeks ago

    Cape Town, Western Cape, South Africa Corporate Placements Full time

    Must have:1 year experience in similar support environmentKnowledge of retail operationsMinimum of Matric qualification (Grade 12 qualification)An IT qualification / certification or diploma would be an advantageComputer literacy is essentialAccuracy and attention to detailExcellent verbal communications and people skillsMust have reliable transportMust be...

  • Service Desk Consultant/it Helpdesk

    5 days ago

    Cape Town, South Africa Corporate Placements Full time

    Must have: 1 year experience in similar support environment Knowledge of retail operations Minimum of Matric qualification (Grade 12 qualification) An IT qualification / certification or diploma would be an advantage Computer literacy is essential Accuracy and attention to detail Excellent verbal communications and people skills Must have reliable...

  • Helpdesk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa AJC International Full time

    Position Summary:We are seeking a highly motivated Helpdesk Technician to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal customer-facing role...