Current jobs related to Helpdesk Administrator - Cape Town - Datacentrix

  • Administrator (Helpdesk)

    3 months ago

    Cape Town, South Africa Fair Cape Dairy's Full time

    Main purpose of the job: The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after theyve been helped, either by answering follow-up...

  • Helpdesk Administrator

    1 month ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    About the RoleSanlam Group Technology is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing technical support and guidance to end-users, addressing their queries and issues promptly.Key ResponsibilitiesConfigure BMC Helix modules, including incident management, problem management,...

  • Helpdesk Administrator

    4 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    About the RoleSanlam Group Technology is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing support to our clients and ensuring maximum uptime and productivity for all users.Key ResponsibilitiesConfigure BMC Helix modules, including incident management, problem management, change...

  • HR Administrator Helpdesk

    5 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016102**Listing status**: Online- **Position summary** **Industry**:HR Services, Recruitment & Selection - **Job category**:Other : Human Resources and Recruitment**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We are looking to recruit an HR Administrator to work within the HR Helpdesk department....

  • HR Administrator Helpdesk

    5 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    Advert reference: click_014000 Advert status: Online - **Position Summary**: **Industry**:HR Services, Recruitment & Selection **Job category**:Other : Human Resources and Recruitment **Location**:Cape Town **Contract**:Permanent **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are looking to recruit an HR Administrator to work within...

  • Helpdesk Operator

    5 months ago

    Cape Town, South Africa Tower Group Full time

    **Required**: - Matric (Must) - Relevant degree or diploma Equivalent (added advantage) - A minimum of 3 years’ property experience - Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings) **Responsibilities**: **Helpdesk**: - Attend to daily logged calls on the helpdesk/MyBuildings. - Logging and...

  • Property Administrator

    5 months ago

    Cape Town, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: Respond to orders, general customer inquiries, invoice questions, and customer complaints. - Logging and follow-up of complaints or other requests received from tenants for services to be rendered. - Checking and advising the PSM on the client’s mandates - Ensuring supporting documents are attached to Helpdesk/My Buildings...

  • Helpdesk Operator

    5 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016709**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Office Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in...

  • Helpdesk Operator

    5 months ago

    Cape Town, South Africa Clicks Group Limited Full time

    Advert reference: click_014135 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Office Support **Location**:Cape Town **Contract**:Permanent **EE position**:Yes **Brand**:Clicks Group **Introduction**: An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The...

  • Helpdesk Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Fair Cape Dairy's Full time

    Main ResponsibilitiesThe Helpdesk Administrator is the primary point of contact for all employees seeking IT assistance. This role involves providing Tier 1 support to employees and managing the Helpdesk ticketing system. The ideal candidate will have excellent customer service skills and experience working in a fast-paced environment.Key DutiesAnswer...

  • Helpdesk Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    About UsSanlam Group Technology is a group Centre of Excellence responsible for providing a digitally enabled technology service. We drive business and transformation, and provide group-wide digital and data architecture. Our teams operate various technology platforms and shared services, ensuring Cyber and Information Security resilience, and acting as...

  • Helpdesk End-user Support Technician

    5 months ago

    Cape Town, South Africa FROGG Recruitment Full time

    **Helpdesk End-User Support Technician Cape Town** Our IT Technology client is looking for a Helpdesk End-User Support Technician with 3 years plus experience. The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of...

  • IT Helpdesk Provisioning Associate

    3 months ago

    Cape Town, South Africa 2U Full time

    At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full...

  • Helpdesk End-user Support Technician

    5 months ago

    Cape Town, South Africa Armstrong Appointments Full time

    Cape Town - Posted 4 hours ago **Purpose** The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of support tickets across a variety of platforms and technologies. **Terms** The position is permanent, with a focus...

  • IT Helpdesk Support Specialist

    6 months ago

    Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...

  • IT Helpdesk Manager

    5 months ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Junior IT Helpdesk Technician

    3 months ago

    Cape Town, South Africa BET Software Full time

    **We Want You**: **You Bring**: - Matric - Relevant information technology qualification. - A minimum of 1 year of experience in an IT Helpdesk environment. - Exposure and experience within an IT Helpdesk service desk. - A+ or N+ certification (advantageous). - ITIL Foundation certification (advantageous). **What You’ll Do**: **Technical support** -...

  • Finance Administrator

    5 months ago

    Cape Town, South Africa Disruptive IT Full time

    **Role Description** This is a 6 Month contract role for a Finance Administrator at client in Cape Town. The Finance Administrator will be responsible for financial planning, analysis, communication, and accounting. This is an on-site role located in Cape Town. **Responsibilities**: - Responsibility for cross-functional administration within the IT team,...

  • Senior IT Administrator

    2 months ago

    Cape Town, South Africa RetailNext Full time

    Job Summary: The Senior IT Systems Administrator is responsible for ensuring the smooth running of the day to day operations of the IT Helpdesk and being the escalation point for the Junior IT Administrator/IT Administrator. They are also responsible for leading specific projects allocated **Responsibilities**: - Local and remote support of global users...

  • Helpdesk Administrator

    1 month ago

    Cape Town, South Africa Sanlam Full time

    Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Helpdesk Administrator

2 months ago

Cape Town, South Africa Datacentrix Full time
Our client in Cape Town is looking for a Helpdesk Administrator with experience in providing Tier 1 IT support and managing the Helpdesk ticketing system.  Great career opportunity to add value to the team and propose improvements to support better ways of working and efficiency.

Preferred Requirements
  • Matric
  • IT first line/helpdesk experience 
  • IT Qualification advantage 
Main purpose of the position:
  • The Helpdesk Administrator is the first point of contact for all employees seeking IT assistance. The Helpdesk Administrator will be responsible for providing Tier 1 support to employees and managing the Helpdesk ticketing system. They may also provide ongoing support to users after they’ve been helped, either by answering follow-up questions or helping them learn how to use the system on their own.

Duties & Responsibilities
  • Answer helpdesk calls and provide Tier 1 support for employees.
  • Log all helpdesk tickets into the ticketing system.
  • Escalate tickets to Tier 2 support as needed.
  • Follow up with employees on outstanding tickets.
  • Close out resolved tickets.
  • Maintain inventory of hardware and software
  • Train employees on new software and hardware 
  • Set up new employee computer accounts.
  • Reset employee passwords.
  • Responding to questions about technical issues related to products or services offered by the company
  • Coordinating with internal IT staff to resolve technical issues that cannot be solved by standard troubleshooting procedures