Helpdesk End-user Support Technician

Cape Town - Posted 4 hours ago **Purpose** The End-User Support Technician is responsible for providing technical support to all customer end-users via the helpdesk and relevant support channels. This includes the efficient resolution of support tickets across a variety of platforms and technologies. **Terms** The position is permanent, with a focus...

It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT Helpdesk technician position without experience, as long as you are: - Intelligent - Warm - Loyal - Persistent - Self - Organized - Enjoy problem solving - Enjoy assisting people with technical difficulties - Have a passion...

**Our Client?** This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

**Position Summary**: We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal...

**Position Summary**: We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal...

**Job title**: Helpdesk Manager **Reporting to**:Technical Operations Manager **Location**: Cape Town **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **WHAT WE DO** Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs...

Job title: Helpdesk Manager Reporting to: Technical Operations Manager Location: Cape Town ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS WHAT WE DO Lula is an innovative and human-focused Fin Tech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their...

**ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...

**Role Overview: Technical Support Co-ordinator** **Job Overview**: The IT Support Co-ordinator is responsible for providing technical support to end-users, maintaining IT systems and infrastructure, and ensuring efficient operation of the helpdesk. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating...

Job Title: Helpdesk Operations LeadWe are seeking an experienced and skilled Helpdesk Operations Lead to join our team at Lula in Cape Town.About the RoleThe Helpdesk Operations Lead will be responsible for ensuring the efficient operation of the helpdesk function, delivering high-quality support to users while maintaining alignment with business...

Job Type: Full Time Report To: Group ICT Manager Position Type: Permanent Remote Opportunity: No Location: Somerset West, Western Cape, South Africa Job Purpose: Provide end-user support, provisioning hardware & software, and troubleshooting end-user IT systems. Key Performance Areas and Responsibilities: Customer **First-line support for IT incidents....

End-User Support Specialist Infrastructure Cape Town - Western Cape - South Africa We are seeking a highly skilled and motivated End-User Support Specialist to join a team in Cape Town. As an organization committed to diversity and inclusion, they strongly encourage female applicants to apply. In this role, you will play a crucial part in managing and...

Job title: Helpdesk Manager Reporting to: Technical Operations Manager Location: Cape Town ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETSWHAT WE DO Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our...

**IT Technician (Tier 1) - Cape Town CBD** As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will...

**We Want You**: **You Bring**: - Matric - Relevant information technology qualification. - A minimum of 1 year of experience in an IT Helpdesk environment. - Exposure and experience within an IT Helpdesk service desk. - A+ or N+ certification (advantageous). - ITIL Foundation certification (advantageous). **What You’ll Do**: **Technical support** -...

IT & Infrastructure The IT Support TechnicianReports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions. Semi-Skilled in technical supportResponsibilities...

**Our Client** This Department is responsible for the provision of a Digitally Enabled Technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance...

**About Us**: **The Company**:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

**Listing reference**: 018299**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Helpdesk and Technical Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - The role is to support and maintain organizational computer systems, desktops, and peripherals. That includes...

Complex escalations whilst offering mentoring and coaching to junior colleagues in order to upskills those resources. - Provide technical resolution to the client issues raised in tickets. - Leading on specialist fourth line support, and the design, implementation and documentation of new services. Principle Accountabilities - **Incident and Problem...