Community Experience Administrator
4 weeks ago
Job Description
Recruitment Support:
- Screening tutor applications.
- Interviewing new tutors and taking notes in interviews.
- Chasing compliance documents and references in line with Safer Recruitment processes.
- Setting up DBS (criminal background) checks and carrying out teacher barring checks where necessary
- Supporting with the coordination of a smooth recruitment and onboarding process with a solution focussed mindset.
- Working closely with the Recruitment Lead to stay abreast of our performance against the recruitment compliance dashboard and escalating/chasing for outstanding documents as necessary.
- Managing a caseload of candidates and working to get them successfully recruited in line with agreed SLAs, without compromising on our diligent Safer Recruitment practices.
- Work closely with other teams within the People and Culture and Programmes functions to ensure a connected approach and smooth handover of newly recruited candidates.
Tutor Community Engagement:
- Maintenance and follow ups of post-onboarded candidates. Ensuring all relevant training modules have been completed so a tutor is ready to be matched with a student efficiently and in line with SLAs.
- Working with the team to handle incoming queries from our tutors, signposting and escalating issues where necessary.
- Following up with dormant tutors to see how we can get them engaged and matched with students.
- Working with the Recruitment Lead to ensure 100% compliance with our tutor record dashboards at all times.
Essential Skills/Experience:
- Matric &/or Diploma/ Certificate in Administration.
- Excellent prioritization skills to meet deadlines.
- Ability to work collaboratively with multiple agencies and escalate issues as needed, especially regarding safeguarding.
- Strong written and verbal communication skills with transparent record-keeping.
- Empathy and care for the educational outcomes of children in the care system.
- Attention to detail and a solid understanding of business processes.
- Professional telephone manner, able to communicate with individuals from diverse backgrounds.
- Proactive problem-solving skills and knowledge of safeguarding practices.
Desirable Skills:
- Previous experience in recruitment or candidate experiences roles.
- Understanding of the education landscape and childrens services.
- Knowledge of Special Educational Needs (SEN) provision.
- Experience within local government, schools, or social work sectors.
- Familiarity with Salesforce or experience in a social enterprise setting.
- Awareness of challenges related to Children Looked After and trauma.
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