Strategic Communications Business Partner

3 weeks ago


Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

**Job Overview:**

The role sits within a newly created team, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations. We are seeking a skilled Strategic Communications Business Partner to join our team and drive engagement and supporting activity for all of our colleagues.

**Key Responsibilities:**

  • Tailor and deliver a wide range of impactful communication services, including strategic planning and stakeholder engagement which are aligned and consistent with our brand.
  • Drive awareness and penetration rates of the communication platforms currently used, building opportunities for future development of the communications strategy to support colleagues day in day out.
  • Responsible for crafting statements and key messages required at short notice and aligned to internal incident response team requirements.
  • Manage a small team of communication and content leads, to deliver an outstanding service to our UK and SA Operational teams.

**Requirements:**

  • National Senior Certificate-Grade 12
  • Tertiary qualification in Marketing or similar field
  • Minimum 2 year experience within a BPO change role
  • Minimum 1 year experience within a management role
  • Extensive experience of communicating across multiple channels and geographies.

**Desirable Skills:**

  • Confidential, reliable, and genuine
  • Dynamic, passionate, and determined
  • Friendly, compassionate, and cooperative
  • Able to adapt to change and work within tight timescales
  • A team player, supporting our wider Change and Training team members.


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