Community Experience Coordinator

3 weeks ago


Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

Job Title: Community Experience Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Community Experience Coordinator to join our team at Merand Corbett & Associates. As a key member of our People and Culture function, you will play a vital role in supporting the recruitment and onboarding process for our tutors.

Key Responsibilities:

  • Screening tutor applications and conducting interviews to ensure a smooth recruitment process.
  • Chasing compliance documents and references to ensure Safer Recruitment practices are upheld.
  • Setting up DBS checks and carrying out teacher barring checks where necessary.
  • Supporting the coordination of a recruitment and onboarding process with a solution-focused mindset.
  • Working closely with the Recruitment Lead to stay up-to-date on recruitment compliance and escalating/chasing outstanding documents as needed.
  • Managing a caseload of candidates and working to get them successfully recruited in line with agreed SLAs.

Tutor Community Engagement:

  • Maintenance and follow-ups of post-onboarded candidates to ensure they are ready to be matched with students efficiently.
  • Handling incoming queries from tutors and escalating issues where necessary.
  • Following up with dormant tutors to re-engage them and match them with students.

Essential Skills and Experience:

  • Matric &/or Diploma/ Certificate in Administration.
  • Excellent prioritization skills to meet deadlines.
  • Ability to work collaboratively with multiple agencies and escalate issues as needed.
  • Strong written and verbal communication skills with transparent record-keeping.
  • Empathy and care for the educational outcomes of children in the care system.
  • Attention to detail and a solid understanding of business processes.

Desirable Skills:

  • Previous experience in recruitment or candidate experience roles.
  • Understanding of the education landscape and children's services.
  • Knowledge of Special Educational Needs (SEN) provision.


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