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Storage and Backup Specialist
2 weeks ago
Support the in-scope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade).
6+ Years' Experience and professional knowledge in Storage and Backup Services.Responsibilities
- Responsible for installations, maintenance, corrective maintenance, monitoring the environment, testing, temporary resolutions and advanced 3rd level diagnosis.
- May be required to travel to the associated airports when required.
- Attend meetings with the client and other stakeholders.
- Responsible for drawings, documentation, change requests, quality control and planning prior to the commencement of any works.
- To be primarily utilized within the project environment, but will be used in the operational environment from timetotime
- Support the inscope operating system, system management software and operating system utilities, including minor upgrades (such as a release upgrade)
- Manage the operating system configuration including initial configuration, modifying configuration files, system configuration documentation and access to system configuration files
- Monitor and reduce operating system log files to prevent file systems from overfilling
- Manage Operating System Processes (e.g., investigate continuously running system subtasks, or daemons) including refreshing processes as required, establishing startup sequences, maintaining system clock synchronization, and changing process priorities as appropriate.
- Recommend operating system updates and configuration modification to the client's IT Infrastructure Engineer, as required
- Maintain tools for remote management and alert monitoring
- Maintain operational support procedures
- Maintain the hardware and software configuration information
- Evaluate planned changes to the server environment and advise of any requirements to support such changes
- Adhere to standard security processes and procedures
- Provide health check and trending reports that include best practices as prescribed by the OEM
- Manage incidents, problems, changes and other service requests pertaining to hardware, software and monitoring.
- Manage thresholds and alerts for usage of IT resources.
- Analyze performance service level breaches, alerts, trends and root causes to restore service.
- Track and tune proactively performance through trend and exception reporting to avoid possible service level breaches.
- Tune reactively to restore service for performance incidents and root causes.
- Provide corrective action to resolve system performance problems and provide recommendations to prevent possible future incidents.
- Recommend changes to maintain agreed upon system performance levels.
- Implement after hours' changes as approved through a formal change management process.
- Define performance related metrics and data collection, summarization, and usage requirements.
- Collect, summarize and store performance data (Standard Performance Data Management).
- Define performance alert thresholds to support agreed upon service levels.
- Provide Standard Performance Reporting.
- Provide Ad hoc Performance Reporting for analysis of incidents to restore service.
- The Storage & Backup Specialist will be primarily responsible for designing, installing, monitoring, testing and maintaining onpremises infrastructure solutions.
- To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.
- This includes qualifying the product fit, installation, implementation of IT systems, defining and implementing / carrying out support needs to the client.
Requirements:
- Matric
- Senior Certificate
- 6+ Years' Experience and professional knowledge in Storage and Backup Services
- OEM (Dell) Accreditation in Storage and Backup in some of these certs
Associate
- Information Storage and Management Version 5.0
- Dell Unity XT Unified Storage Solution
- Dell EMC Integrated Data Protection Appliance
- Dell EMC Power Store
- Technology Architect, Midrange Storage Solutions
- Veeam Certified Engineer
- End to end troubleshooting skills for effective problem resolution of all Storage and Backup issues
- Strong verbal and written communication skills with ability to coordinate work activities with remote teams
- Strong analytical and conceptualization skills (e.g., the ability to "join the dots", and communicate this at multiple levels)
- Working effectively within local and distributed teams
- Excellent planning, interpersonal, problem solving, leadership skills are required
Job Types:
Full-time, Permanent
Salary:
R55, R65,000.00 per month
**E
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