Motor Claims Manager

2 weeks ago

Parktown North, Gauteng, South Africa Network Building and Talent Acquisition Full time

Purpose

Key responsibilities

Claims process:

  • Oversee the entire claims lifecycle, from initial intake to final settlement
  • Analyse claim details, including damages, policy coverage, and applicable regulations, to determine appropriate reserves
  • Negotiate fair and timely settlements with clients, claimants, and thirdparty representatives
  • Ensure adherence to company policies, regulatory requirements, and best practices in claims handling
  • Manage and monitor the work of Claims Consultant and other specialists involved in the claim process

Team Leadership and Management:

  • Lead and mentor a team of claims professionals, providing coaching, training, and ongoing support
  • Delegate tasks effectively, monitor team performance, and identify opportunities for development
  • Foster a collaborative and resultsoriented work environment

Communication and Client Service:

  • Maintain clear and consistent communication with clients throughout the claims process, providing timely updates and addressing their inquiries and concerns with empathy and professionalism
  • Manage client expectations and ensure a positive claims experience

Data Analysis and Process Improvement:

  • Analyse claims data to identify trends, potential areas for cost management, and opportunities to improve claim processing efficiency
  • Collaborate with other departments to develop and implement process improvements that enhance the claims handling experience for both clients and the company

Professional Development:

  • Stay informed about industry developments, legislative changes, and best practices in claims handling.
  • Continuously develop professional knowledge and skills through ongoing training and participation in relevant industry events.

Minimum requirements

  • Nonnegotiable
  • Bachelor's degree in a relevant field (e.g., criminology, forensics, business, insurance, or finance)
  • Nonnegotiable
- must have motor claims experience

  • Proven experience in motor insurance claims management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Indepth knowledge of motor insurance industry practices and regulations
  • Problemsolving and analytical skills
  • Detailoriented with strong organizational skills
  • Ability to work well under pressure and meet deadlines

Education:

  • Bachelors (required)

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