Principal Business Unit Head- Nightshift Opportunity

2 weeks ago

Johannesburg, Gauteng, South Africa MyCalling Full time
**Principal Business Unit Head

  • Nightshift Opportunity**We are recruiting for a new business operation based in Jhb to service an international client. This is a night shift opportunity.

Are you ready to take the next step in your career?
The purpose of this role is to take full responsibility for maintaining and managing the long-term strategic relationship with the client and to manage the business unit/s to ensure profitability and achievement of contractual service levels


With over 35 years' experience in managing contact centre operations across the globe, we are proud of our ability to deliver real business value through our exceptional people, best practice models, process and leading technologies.


What you'll be doing

KEY PERFORMANCE AREAS
-
People Management
❖ Leadership - Leads by example in living the values of the organisation - Ensures the department is fully equipped to handle the work load and distribute work flow - Coaches to ensure a full understanding of consequences of errors - Creates an environment that fosters team work and co-operation amongst team members - Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives - Communicates effectively, building and maintaining relationships - Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation

❖ Retention - Develops and empowers people, recognizing and rewarding value-added performance

❖ Training and Development - Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans - Monitors implementation of training needs as per individual development plans

❖ Career Pathing and Succession Planning - Identifies, manages and develops talent

❖ Performance Management - Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs - Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action.

2. Client Relationship Management

  • Builds, maintains and takes ownership of a professional working relationship with the client on behalf of Merchants.
  • Works to understand the client's budgetary constraints, business risks and issues with a view to seeking new business opportunities.
  • Maintains open and honest channels of communication at all levels within the client's organisation
  • Manages the client's expectations and works to ensure their objectives both tactical and strategic are achieved within the agreed budgets, deadlines and to the client's satisfaction.
  • Maintains service and quality levels according to Merchants' business standards and the client's customers' expectations.
  • Seeks and identifies opportunities to increase the value that Merchants can add to the current business.
  • Works with the client to identify and/or develop new business opportunities
  • Creates an account plan to identify opportunities to work with the client to develop a proactive relationship whereby Merchants becomes supplier of choice.
  • Acts as commercial escalation contact for the Client.

3. Market Awareness

  • Maintains an indepth knowledge of Merchants' and the client's industry and market, taking account of the client's organisational structure, working practices and cultural drivers. Understand and communicate peer levels within Merchants and the client company.
  • Maintains a complete and indepth knowledge of Merchants Consulting and Outsourcing capabilities.
  • Identifies and introduces opportunities with Merchants clients to the wider Dimension Data group of companies

4. Financial Management

  • Develops and manages the operational budget as defined by the commercial requirements.
  • Manages the forecasting process to ensure predictability.
  • Establishes profit targets and manages cost and revenue development.
  • Maximises profit margins by identifying opportunities for additional profit

5. Operational Performance

  • Leads and drives continuous business improvement initiatives.
  • Delivers operational performance to contractual requirements.
  • Develops a culture of performance excellence and customercentricity in line with the clients' culture.
  • Implements new operational services as they relate to client requirements.
  • Assumes overall accountability for the successful ongoing operational performance that exceeds client expectations.

6. Corporate Standards

  • Adheres to standard financial governance and regulatory principles.
  • Participates in the contributions to the annual Merchants Benchmarking Report.
  • Ensures the operational teams set standards operationally.
  • Provides a clear definition and reviews all operational policies and procedures required

  • Principal Business Unit Head

    2 weeks ago

    Johannesburg, Gauteng, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Head of Sales Business Unit I

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:purpose: Head of Sales Business Unit I is responsible to ensure maximum sales opportunities in small to medium operations. The incumbent ensures to the sales strategy implementation and is accountable for business processes, the management of risk and the adherence to legislative and organisational...

  • Principal Deal Originator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Six Sense Full time

    Gauteng, JHB - Eastern Suburbs Annually Cost To Company (Market related)A well-established business is seeking to appoint a Principal Deal OriginatorThe Principal Deal Originator is responsible for formulating and executing the strategic objectives of the business in collaboration with the Head Coverage whilst being accountable for deal origination, building...

  • Manager, Business Control Unit

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Insurance & Asset Management Location: ZA, GP, Johannesburg, Baker Street 30 To ensure that the International Wealth and Investment business units operate within all regulations through stringent monitoring and control processes thereby delivering a robust first line of defence. To manage and control risk exposure arising within Banking...

  • Principal Community Business Development

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    Company Description Come and join our team where you will conduct indepth business analysis of proposed communities' projects/initiatives & businesses to ensure they are financially sustainable, will create the livelihoods envisaged and that the funding models are sound before the company makes investments in these entities.You'll look after our most...

  • Oncology Business Unit Head

    2 weeks ago

    Johannesburg, Gauteng, South Africa MNA Recruitment Full time

    A global pharmaceutical company has an Oncology Business Unit Head position available.Job Purpose: Develop and lead a first class effective and cohesive marketing team and provide ongoing motivation. Lead the marketing team to strategically plan for, and successfully launch key products for oncology, strategic brands and established brands across all the...

  • Business Unit Head – South Africa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Specd Full time

    JOB DESCRIPTION***Job title:Business Unit Head South AfricaLocation:JohannesburgROLE PURPOSEThe South African BUD is responsible for the smooth running of the biggest client account in the African market. He/she must ensure a healthy relationship with client, drive strong team dynamics, and provide strategic guidance, ultimately ensuring that the best...

  • Head of Business Unit Characterization

    2 weeks ago

    Johannesburg, Gauteng, South Africa Anton Paar Southern Africa (Pty) Ltd. Full time

    Anton Paar Southern Africa (Pty) Ltd | Midrand, Johannesburg:Responsibilities: For obtaining the BU's Budget in sales and margin Commercial approver for all quotations within the determined discount structure Direct sales of Anton Paar equipment and services to customer Develop and manage an effective sales team to ensure consistent achievement of sales and...

  • Principal

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    **Company Description NB This role can be based in South Africa, UK or Australia.**With headquarters in London, UK, and operations located throughout the world, Anglo American is truly global. We employ more than 60,000 colleagues worldwide and run mining operations across Southern Africa, North and South America and Australia. Within Anglo American, Group...

  • Head of Commercial Hospital and Strategic Alliances

    2 weeks ago

    Johannesburg, Gauteng, South Africa Metamorphosis Integrated Solutions Full time

    Head of Commercial; Hospital and Strategic Alliances Listed HealthcareReporting to the Managing Director providing towards building a high growth strategic commercial businesses.The Head of Commercial is fully accountable for all operational and strategic activities related to sales and marketing for the Hospital division. The incumbent will consult widely...

  • Associate Principal: Principal Finance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Family- Investment BankingJob PurposeTo assist with conceptualizing, identifying, developing and execution of profitable long-term debt, preference share and quasi-equity solutions in South Africa and in the rest of Africa and acting in collaboration with internal and external clients and stakeholders, including our alliance partners. Assist in providing...

  • Principal Consultant, Business Performance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Mac Consulting Group Full time

    Principal Consultant, Business Performance (Procurement)Johannesburg, South Africa | Posted on 03/26/2024 MAC Consulting ishiring for a Principal Consultant with expert knowledge of procurement andsupply chain. This individual will be responsible for general consulting todeliver across a range of Business Performance projects. KeyResponsibilities: Support...

  • Business Unit Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Metamorphosis Integrated Solutions Full time

    Reporting to Commercial DirectorJob Purpose Managing Business Unit, Brand and Sales Management team, a team of Medical SalesRepresentatives calling on Specialists, Doctors and Pharmacies as well as Pharmacyrepresentatives calling on Independent and Corporate Pharmacies in order to achievethe Business Unit Strategy.Qualifications Degree / Diploma within...

  • Head of Acquisition

    2 weeks ago

    Johannesburg, Gauteng, South Africa Head of Digital Full time

    ur client a reputable gaming industry currently seeks a Head of Aquisitions Paid media for a strategic, data-driven & creative Head of Acquisition.We're looking for the best in the business and someone who has deep exposure to working within a digitally native business.The Head of Acquisition will report to the Chief Growth Officer and will work hand-in-hand...

  • Senior Associate: Principal Finance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job PurposeTo assist with conceptualising, identifying, developing and executing profitable long-term debt, preference share, quasi-equity and equity solutions in South Africa and in the rest of Africa and acting in collaboration with internal and external clients and stakeholders, including our alliance partners. Assist in providing support to Principals...

  • Principal Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    **Company Description Change is the only constant. Can you help us manage the process?**The quality and long life of our mineral assets are the foundation of Anglo American's global business, so we are driving towards a more sustainable approach to mining.Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to...

  • Business Support Head

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future Business Support HeadWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • Principal Health

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group Full time

    As Principal Health & Hygiene, you'll be the go-to person for all things health and hygiene in the company. Your main tasks include: Providing expert guidance on health and occupational hygiene mattersCollaborating with management to maintain a Health and Occupational Hygiene management systemReviewing and recommending changes to health policiesAdvising on...

  • Dealer Principal

    2 weeks ago

    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    We have a fantastic opportunity for a Dealer Principal who is looking for a new challengeDuties and responsibilities: Manage all aspects of the dealership including staff; Monitor the sales, parts and workshop of the dealership and ensure profitability of all departments; Maintain and increase market penetration; Improve stock turnover, increase sales,...

  • Business Unit Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Digital Plug Full time

    Seeking a business unit director who will be responsible for the overall success and strategic direction of the entire business unit, contributing to the organisation's overall success and ensuring that the business unit meets its goals, aligns with the overall vision and mission of the organisation, and delivers value to the customers and...