Ep Operational Support Analyst

1 week ago


Centurion, Gauteng, South Africa Momentum Life Full time

Introduction


Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.


Role Purpose


Provide system and product support with specific focus on investigating and fixing Historical errors, as well as documenting of the errors and fixes.


Requirements:

  • Grade 1
  • Relevant IT Degree / Diploma (Advantageous)
  • 35 years' experience as an Operations Support Analyst
  • In depth knowledge of PDS products and systems
  • In depth business knowledge a solid understanding of business processes and experience of working on PDS systems

Duties & Responsibilities

  • Take ownership and resolve reported problems by actioning it accordingly (on system), and
  • Provide feedback on progress of all tasks to applicable
  • Present findings and reporting to stakeholders.
  • Filter issues to identify system failures and report to Applications support analysts via JIRA.
  • Build and maintain relationships with internal
  • Deliver on service level agreements in order to ensure that client expectations are
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client
  • Develop and maintain productive and collaborative working relationships with peers
  • Positively influence and participate in change initiatives.

Competencies

  • Developing Expertise on the applicable processes
  • Interpreting Data
  • Producing Output
  • Managing Tasks
  • Following documented procedures
  • Taking Action updating on system
  • Team Work
  • Record all information actions taken/changes effected
  • Examining Information


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