Technical Officer: Wholesale Isp Support

2 weeks ago


Centurion, Gauteng, South Africa Telkom SA Limited Full time

Core Description:

Responsible for the effective management and resolution of escalations, and complaints from Wholesale customers.
This includes dealing primarily with inbound technical support and trouble-shooting queries, ensuring that all
issues are thoroughly investigated, and providing regular feedback to the customers.

Competencies:

Knowledge/Skills

Call Centre, Technical Support, Written and Verbal Communication, Attention to detail, MS Office (Word) MS

Office (Excel), MS Outlook; Conflict Resolution, Multitasking, Time Management; Technical Literacy, Analytical, Problem Solving; Customer Service; Previous Retail and/or Telecoms Service Desk experience in a customer services capacity, preferably on a technical support helpdesk.

An understanding of the IT industry Experience in the FTTH/ISP/telecoms/ICT industry required. FTTH experience in a customer services role a plus.

Self-motivated, goal driven and the ability to handle multiple tasks at once Proven leadership skills in a Service Desk environment.

Behaviour

Committed; Reliable; Responsible; Trustworthy; Team Player; Customer Focus. Accountability.

Responsibilities:

Provide efficient and effective support to Openserve Customers around billing and technical queries via Telephone and WhatsApp Live Chat.
Provide timely support to Openserve Customers using remote desktop services or in person.
Conduct troubleshooting of internet connectivity problems on all devices (Desktops, Laptops, Mobile Devices etc.)
Conduct router configurations.
Customer Account Management.
Update customer records.
Process account activations/cancellations.
Manage account payments.
Advise customers on account balances.
Conduct account reconciliations.
Manage customers' credit and debit notes.
Meet daily ticket, live chat and call targets.
FTTH experience in a customer services role a plus.
Self-motivated, goal driven and the ability to handle multiple tasks at once.
Proven leadership skills in a Service Desk environment.

Required Certification:

None

Qualifications:

Grade 12

N. Diploma in Elec. Engineering (light current)/ Computer Science/ Information Technology (NQF Level 5) - would be
an advantage

Experience:

2-3 Years relevant experience
ISP experience would be an advantage

Special Requirements:

None

Comments:

To view the job description please click on the Job Description attachment.

  • Centurion, Gauteng, South Africa Green Marble Recruitment Consultants Full time

    Minimum Requirements:Bachelors degree in Information Technology, Computer Science, or related field.Relevant certifications such as CompTIA Network+, MikroTik MTCNA, Juniper Networks Certified Associate (JNCIA) are beneficial.Relevant certifications such as Juniper Networks Certified Service Provider Routing and Switching, Professional (JNCIP-SP), MikroTik...

  • Technical Manager

    2 weeks ago


    Centurion, Gauteng, South Africa HireUp Full time

    We are seeking a highly skilled and experienced Technical Support Manager to lead our technical support team in the ISP Industry. As the Technical Support Manager, you will be responsible for overseeing the day-to-day operations of the technical support department, ensuring exceptional customer service, resolving escalated technical issues, and implementing...

  • Road IT Support Tech

    2 weeks ago


    Centurion, Gauteng, South Africa Mibot Support Full time

    Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...


  • Centurion, Gauteng, South Africa AJ Personnel Full time

    Minimum RequirementsBachelor's Degree in Business Administration, Management, or a related field (Master's degree preferred)Minimum of 5 years in a managerial role with proven experience in wholesale or distribution managementIn-depth knowledge of wholesale industry practices, trends, and regulationsProficiency in Microsoft Office suite and ERP...

  • Technical Support

    2 weeks ago


    Centurion, Gauteng, South Africa Legis IT Solutions (Pty) Ltd Full time

    Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.Technical Support Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and...


  • Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time

    EKS Vehicle Tracking is a technology company that deals with Vehicle Tracking and Monitoring in South Africa and Africa as a whole. The company operate in the private and public sector providing world-class service to realise maximum benefit to all our clients.We are currently recruiting for Technical Support Agent to be based at our Head Office in...


  • Centurion, Gauteng, South Africa Network Recruitment Full time

    Key Responsibilities:Provide technical support and maintenance for systems and networks.Conduct fault-finding to identify and resolve issues promptly.Perform systems maintenance, including servers reboot and network maintenance.Log in to servers and routers to diagnose and address issues.Prepare detailed reports on system performance and maintenance...

  • IT Technical Support

    2 weeks ago


    Centurion, Gauteng, South Africa OUTsurance Full time

    Company DescriptionOUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we're always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.Our continued success can be attributed to OUTstanding employees who set the bar high with...


  • Centurion, Gauteng, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitCPSDepartmentEISReports ToSenior ManagerGradeM5 Core DescriptionTo oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support team....


  • Centurion, Gauteng, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Digital EXA - Vodacom Position reports to M5 Span of Control Where relevantCore DescriptionBuild and Maintain Hardware and Software Budgets, Certifications, Create and Maintain Vendor and Client Relationships, Create Disaster Recovery and Back-Up...


  • Centurion, Gauteng, South Africa Enersys Full time

    Learn More About Our CompanyJob Purpose:Essential Duties and Responsibilities: Follows all company policies and procedures as listed, but limited to: warranty, safety, environmental, ISO9000 and AS9100, OSHA and HAZMAT Travels to customer sites to inspect, evaluate, diagnose, and repair equipment; to support customers and do trainings Provides technical...


  • Centurion, Gauteng, South Africa RJPersonnel Full time

    3yearsAn opportunity has become available for an Assistant Company Secretary. The incumbent will be responsible for providing support to the Company Secretary in implementing and ensuring adherence to legislation (including the King Code) and strategy, policies and procedures and standards. To assist in providing legal and governance advise and support to...

  • Technical Manager

    2 weeks ago


    Centurion, Gauteng, South Africa Shoprite Group Full time

    Closing Date2023/06/1- Reference NumberSHO Job TitleTechnical Manager Job TypePermanent Location CountrySouth Africa Location ProvinceGauteng Location Town or CityCenturion Office Purpose of the JobRole PurposeThe purpose of the Technical Manager role is to effectively and efficiently manage the Technical Maintenance issues related to a portfolio of...


  • Centurion, Gauteng, South Africa Construction Industry Development Board Full time

    Purpose of the JobPerform onsite, online, remote hardware, software and peripheral updates and repairs to support and advice the end-users throughout cidb.Key Performance Areas:Hardware and Software Management.End User SupportService Improvement and ManagementGeneral AdministrationRelevant ICT qualification (NQF level 6)2 or more years of experience in...


  • Centurion, Gauteng, South Africa RJPersonnel Full time

    3years Managing daytoday IT infrastructure Monitoring networking equipment and servers Overseeing troubleshooting for system errors Ensuring security for web users' accounts and information Providing help desk support for network issues and responding to requests for IT support Evaluating connectivity issues, equipment, and software Setting up equipment for...

  • Account Manager

    2 weeks ago


    Centurion, Gauteng, South Africa People Dimension Full time

    IntroductionA well-established Engineering consultant, focussing on Control & Communication Solutions, based in Centurion is looking for an experienced Account Manager to join their team.Duties & ResponsibilitiesBuild sales pipeline and profitably conclude solution sales with new customers.Execute sales strategies for different customers within targeted...

  • Technical Director

    2 weeks ago


    Centurion, Gauteng, South Africa AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...


  • Centurion, Gauteng, South Africa Chainlink Recruitment Full time

    We are looking for a Systems Support Technician in the Renewable Energy (Solar) industry in Centurion:Primary focus will be the repair and maintenance of batteries at complex customer sites, both locally and internationally as well as at the office.This will include, but not limited to the basic setup of various inverters as well as battery failures, but...


  • Centurion, Gauteng, South Africa MC Technology Staffing Full time

    Job Title: CAD/CAM Technical Support SpecialistCompany Overview: We are a leading provider of CAD/CAM software solutions in the manufacturing industry, dedicated to helping our clients optimize their operations.Responsibilities:Provide first-level support for customer concerns and issues related to software installation and operation.Meet CAD/CAM technical...