Ops Manager: Call Desk

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management: CFC Position reports to Manager: Call Desk Job grade M6Core DescriptionResponsible to supervise the Customer First Centre (CFC) IT Service Desk operations daily to enhance service excellence towards customers, in accordance with contractual obligations...

PURPOSE OF THE ROLEHelp Desk Administrator provide support to a company's clients. Essential job duties for this role include ensuring a pleasant customer experience, diagnosing, and solving customer issues, managing customer accounts, taking incoming phone calls.RESPONSIBILITIES Ensure customer satisfaction. Manage all desk administrative duties. Follow up...

To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update callsaccordingly, as well as to route call to next level support if not able to resolve.Key Responsibility Areas***Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; FirstLine Support;...

1yearsProvide excellent service to customers and meet expectations based on agreed processesManage all incidents, maintain resolution times as specified in the company service level agreementOwn customer issues through to resolution and to recognize when to escalateProvide reports as and when required.Ensure all service calls are closed on timeAssist the...

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.Qualifications Required:Grade 1A+ N+ or HigherPreferred Qualifications:ITIL v3 or ITIL 4 and QAExperience required: 12 Years' experience in an IT service desk environment 12 Years'...

Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department ITSS Position reports to Manager: Operations Job grade S6Core DescriptionThe Ops Specialist Product Manager is responsible for Implementing product strategy and governance at operation level for the LOB product portfolio. Also responsible for execution of product planning...

Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Managaer: Sales Support Span of Control - 10Core DescriptionHandles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the Sales teams to...

We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements:Must be available immediately Minimum 5 years experience as a call centre managerMinimum 8 years sales...

We are in search of a highly motivated and professional Call centre manager to join our sales department in CenturionDuties:To manage a call centre by maintaining a professional relationship with staff and ensuring excellent customer serviceRequirements: Must be available immediately Minimum 5 years experience as a call centre manager Minimum 8 years sales...

24/7 Inbound Emergency Call Centre based in Centurion looking for an experienced Call Centre Manager to take full responsibility in managing the operations of the Call Centre.Minimum requirements are:Minimum 10 years in managing a Call Centre (Currently Approximately 35 Staff Members)Background in Insurance and/or Emergency Assist service industryExcellent...

Minimum requirements: Demonstrated success in managing contact centres Proven ability to work independently and efficiently manage a contact centre 10+ years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field (e.g., business administration, finance) preferred; relevant experience will also be...

We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future.We have a vacancy for a Licensing Desk Consultant.Hybrid working model, office based in Centurion. Job DescriptionThe Licensing Desk Consultant will be...

Business unit, Department, ReportingExternal Position Title Junior Technical Manager Job grade/level M6 Business Unit Converged Communications Department Network Solutions: Tier 3 Suppor Position reports to Manager: Service OperationsCore Description3 years' experienceORGrade 12 & 5 years' experience Certifications ITIL Professional Memberships in Relevant...

Business unit, Department, Reporting Business UnitCloud Platform Solutions Department Service Management - CFC Position reports to Snr Manager: CFC i.RevHub Job grade S6Core DescriptionDrive the ChatBOT implementation platform capabilities, followed by continued ChatBOT experience testing to ensure the BOT is answering with the right level of detail, tone...

Core Description:To provide specialised assistance, within own areas of expertise, on most aspects of the technology with regard to support for core network andservices operations, project rollout, the NNOC (Tier 0 and 1), as required to planning, build, systems management, procurement, technology andservices integration, marketing and training. Support...

Gauteng, Centurion R R Commission Monthly Basic Plus Commission (Market related, Negotiable)Call Centre Agent - Irene, Centurion.About the Company:Lead Worx is a proud subsidiary of Sydsen Group. Under the expert guidance of industry leading founders, this business grew from a traditional call centre to a state-of-the-art, high tech consumer connectivity...

We are looking for a Receptionist/Secretary to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who...

IntroductionRole PurposeThe Human Capital Ops Associate is responsible for delivering on all Human Capital administrative requirements, thus ensuring excellence in the Human Capital value chain.Requirements:Qualifications: HR Degree or related qualification Qualification as a Psychometrist or Industrial Psychologist advantageousExperience: Minimum 12 years...

Core Description:The management and co-ordination of multi-disciplinary projects, as well as projects which require special co-ordination, varying from short to long termCompetencies:Functional KnowledgeTelkom Services; Project Management; Products; Financial ManagementFunctional SkillsInformation Management; Stress Handling Techniques; Communicating;...

Core Description:Responsible for the effective management and resolution of escalations, and complaints from Wholesale customers.This includes dealing primarily with inbound technical support and trouble-shooting queries, ensuring that allissues are thoroughly investigated, and providing regular feedback to the customers.Competencies:Knowledge/SkillsCall...