Manager Tribe Support

2 weeks ago

Randburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate.


This includes but is not limited to:

  • Communications
  • Ideation & Design thinking
  • Event Management
  • People & Change Management
  • Resource & Delivery Management
  • Reporting & Analytics
  • Financial Process Coordination

Job Description:

Strategy & Business Planning Support

  • Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
  • Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes
  • Support the coordination of business planning & business performance review processes including e.g. venue, agenda's, output management, input management
  • Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
  • Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement
Communications

  • Develop & implement an integrated communications plan for the business area
  • Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
  • Lead the activation of all communication processes across the estate
  • Evaluate and continuously improve the impact of communications processes across the estate
  • Ensure strong communications & change management alignment across the estate
  • Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)
Resource & Delivery Management

  • Consolidate project deliverables and interdependencies across tribes
  • Identify release & delivery risks across tribes
  • Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
  • Coordinate appropriate delivery & release communications across tribes and squads where required
  • Manage & track the integrated resource plan across identified tribes & squads
  • Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
  • Manage & update resource management systems across identified tribes and squads
  • In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads
People & Change Management

  • Coordinate large scale change programs across the estate
  • Act as change coach & mentor across the business areas (small, medium & large scale)
  • Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
  • In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
  • Support all the people value chain processes including but not limited to: Resourcing, Development, Performance, Talent
  • Support includes but is not limited to: Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)
Financial, Risk & Governance Process Coordination

  • Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
  • Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
  • Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
  • Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance
Reporting & Analytics

  • Act as the custodian for all reporting & analytics tools across tribes and squads
  • Develop & sta

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