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Application Support Supervisor
2 weeks ago
Listing reference:
track_001077
Listing status:
Online
Position summary:
Industry:
IT & Internet
Job category:Application Operations and Maintenance
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:
As an Application Support Supervisor, you will be responsible for the advanced software support that requires in depth investigation and 3rd party integration.
Oversee all the Application support queries and incidents resolution thereof and the overall management of the team and administration tasks.
Job description:
KEY DUTIES AND RESPONSIBILITES:
***
Team Supervision
- o Ensure overdue Tickets are updated according to SOP (Categories and & Comments).
- o Assist and Support Staff in Support Queries ensuring adherence to SLA's.
- o Team Statistics to be updated by the first Thursday of every month.
Effective Time Management
- o Ensure Ticket queue is managed by adding and removing staff at appropriate times.
- o Ensure Timesheets are logged by staff.
- o Ensure leave is logged on ESS in line with Tracker rules and procedures.
- o Monitor and Identify trends on Low staff absenteeism that need to be curbed.
- o Communicate staff absenteeism to team.
Improve Team Standards
- o Keep Turnaround Times
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