Service Delivery Manager-2

2 weeks ago

Randburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


Proactively work with business unit technical product and service teams (tribes & squads - internally & externally) to enable business continuity & consistent, quality technology service availability and resilience.

Ensure the ongoing alignment of people, processes and systems for optimal service performance. This includes partnership of the business across the end-end service management value chain & includes the following key areas of focus: - Service Management (Service Mapping, Service Reviews, Service Cataloguing & Updates, Service Performance Monitoring, Service Processes) - Reporting & Document Management - Change & Release Planning - Event & Incident Management - Risk, Governance & Compliance

Job Description:

Accountability:
Service Delivery Management

  • Leverage deep technical expertise and cross domain knowledge to accurately map IT services for assigned technology product & service areas This includes mapping & formally documenting & modelling all assets, resources, dependencies, accountabilities & associated risks & costs across the IT infrastructure environment (internally & externally provided).
  • Work with a range of stakeholders to define service parameters and standards
  • Collaborate with technical teams to effectively document & store service maps & associated service parameters including all architecture & infrastructure models, service standards and parameters, capacity & capability requirements etc.
  • Continuously revise & update service catalogues & parameters to reflect 'current state' of the area aligned to change & release planning processes for the business area
  • Leverage deep technical (technology & ITSM) knowledge & expertise & proactively assess the overall service health of the area (regularly)
  • Leverage these regular health assessments to proactively identify & prevent service availability, stability & overall performance risk for assigned products and services
Facilitate start of day health checks with relevant technical teams including chairing of daily production meetings

  • Conduct ongoing service reviews against defined standards and parameters
  • Continuously monitor service performance and identify risk (ahead of major events & incidents)
  • Consolidate health assessment & specific service review information & translate this into impactful & relevant business insights to guide continuous improvements in technical product and service development (run & change) and associated changes & releases
  • Drive service improvement & SLA achievement across the business area (influence stakeholders for optimal service delivery)
  • Drive service resilience objectives across the business area & show significant improvements in resilience through effective capability & awareness building within and across technology product & service teams
  • Assume one stop shop accountability for the accuracy of all Service Information Management Systems (e.g. Stability and Resilience, etc.)
  • Drive the adherence to Service Management processes (Incident (major and standard), problem and change), and produce of the relevant process deliverable (i.e Executive Incident Summary)Work with agile & waterfall teams to assess capacity & capability requirements to deliver optimal service performance & ensure any gaps identified are closed
  • Leverage deep technical expertise & cross domain knowledge to contribute to the development of Group ITSM standards and processes
  • Leverage deep technical expertise and cross domain knowledge to positively contribute to the definition of SLA's for the assigned business area

Accountability:
Change & Release (Operational Readiness)

  • Work collaboratively with operational readiness and technology teams to define / predict potential change & release impact across the business (own services & dependent / interdependent services)
  • Coordinate the development of consolidated change & release plans for defined area (no surprises)
  • Work collaboratively with and embedded as part of agile teams & waterfall project teams to effectively plan changes & releases (all resourcing, timing / scheduling etc., performance metrics & parameters etc.)
  • Define service parameters and changes aligned to changes & releases planned and communicate these across dependent / interdependent groups of users

Accountability:
Incident Management

  • Cascade & embed all incident management processes & practices in the assigned business area
  • Work embedded across squads to lead incident & event management resolution
  • Ensure all events are appropriately recorded and managed to conclusion (aligned to Group Incident / Event Management Standards and pr

  • Manager: IT Service Delivery

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001076Listing status: OnlinePosition summary:Industry:IT & InternetJob category:IT-ManagementLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description:KEY DUTIES AND RESPONSIBILITES:***Contribute to and influence: o IT Infrastructure Strategy- o IT Infrastructure Investment...

  • IT Service Delivery Head

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future IT Service Delivery HeadWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...

  • IT Service Delivery Head

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description Hello Future IT Service Delivery Head Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to...

  • Service Delivery

    2 weeks ago

    Randburg, Gauteng, South Africa Oaksure Financial Services Full time

    Daily Quality Assurance on all Service Delivery Lead EngagementDaily Time and Attendance ReportingDaily lead allocation to teamAccountable for Planning and Organising Teamwork schedules according to the company's resource planPlan and Organise Team Overtime scheduleEnsure that the team adheres to the company's code of conductReport and initiate disciplinary...

  • Delivery Managers

    2 weeks ago

    Randburg, Gauteng, South Africa Watershed Consulting Full time

    Our client, a global consulting house specialising in IT solutions, is looking for theDelivery Managers (Banking or Insurance sector) be Available to start Immediately or no later than 30 daysJob Description : All will have to have at least 10 years' experience in IT Environment. Outsourcing and Onsite /Offshore model a must. Good Understanding of...

  • Managed Service Manager

    2 weeks ago

    Randburg, Gauteng, South Africa iSON Xperiences Full time

    Managed Service Manager - Consumer ElectronicsContract PositionBased in RandburgTo manage the Service centre department. This entails ensuring that the business commercials reflect those agreed to with clients as well as people and financial management.JOB PURPOSE: Manage a team of technicians Responsible for assigning electronic repairs Manage all online...

  • DevOps Engineer-2

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description To lead the automation of processes between software development and IT teams to enable continuous delivery through designing, developing, testing, and releasing software frequently, faster, and more reliably in an agile environment. To enable the continuous delivery of designing, developing, testing, and releasing software frequently, faster...

  • Learning Delivery Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Clicks Group Limited Full time

    Listing reference: 016580Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Human Resources and RecruitmentLocation:Randburg- Contract:PermanentRemuneration:Market Related- EE position:YesIntroduction We are looking to recruit a Learning Delivery Manager to work within the training delivery department for Clicks Retail...

  • Motorbike Delivery Driver

    2 weeks ago

    Randburg, Gauteng, South Africa RJPersonnel Full time

    1years Loading, transporting, and delivering items to clients or businesses in a safe, timely manner. Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied. Assisting with loading and unloading items. Accepting payments for delivered items. Providing excellent customer service,...

  • Lead Managed Services

    2 weeks ago

    Randburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryLead the...

  • Project Delivery Director

    2 weeks ago

    Randburg, Gauteng, South Africa Edge Executive Search Full time

    Support CIO by delivering the committed portfolio of IT projects on time, to scope and within budget and within agreed constraints Ensure project portfolio methodologies, principles, standards and processes are defined and ensure compliance across IT portfolio Shape and support business case development Create a culture of high performance, continuous...

  • Quantitative Analyst-2

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance. Take all necessary actions to ensure...

  • 24 Hour Critical Service Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Tracker South Africa Full time

    Listing reference: track_001197Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Call Centre and TelesalesLocation:RandburgContract:PermanentEE position:YesIntroduction:Tracker requires the services of a Manager: 24HR Critical Service in the Critical Services Department at our Johannesburg Head Office. The incumbent will be...

  • Developer-2

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionImplements a program of technology projects to ensure that program goals are accomplishedHello future Java Developer C2,Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our Core Banking Team, you will be...

  • Africa Customer Service Representative

    2 weeks ago

    Randburg, Gauteng, South Africa Enshrine Placements Full time

    Established well over a century ago, this global player provides industry leading drilling services, equipment, and aftermarket parts & services as well as specialised tooling.Markets served include energy, mining, oil exploration, production drilling and downhole exploration.Your role will be to support the sale of their globally manufactured items to their...

  • Developer-2

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

    Description To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards. To produce logical and technical specifications from functional specifications and to write the code for medium to large applications. Hello future...

  • Artisan-2

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionHello Future ArtisanWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying...

  • Field Service Engineer

    2 weeks ago

    Randburg, Gauteng, South Africa Sysmex Full time

    Sysmex East Africa (SEA) seeks to employ a Field Service Engineer whose main role is to provide technical support to our customers & distributor partners in the form of instrument installations, troubleshooting, repair of instruments and perform preventive maintenance on instruments, ensure implementation of FSCAs & FCAs, as well as conduct technical...

  • Growth Specialist-2

    2 weeks ago

    Randburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo drive sales and profitability targets by establishing and building sustainable key relationships across all channels, product houses and segments Execute sales campaigns to promote products Manage various internal and external partnerships effectively and establish rapport with stakeholders Manage own development by assessing own...

  • Administrator: Service Desk

    2 weeks ago

    Randburg, Gauteng, South Africa Titan Centre of Excellence Full time

    KEY PERFORMANCE AREAS1. Provide Support to Stakeholders1.1. Provide day to day Tier1 service desk support by responding to support queries telephonically or via computer chat;1.2. Follow up with clients on the logged queries;1.3. Setup and prepare boardroom equipment for meetings;1.4. Maintain a high degree of customer service for all support queries and...