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Junior Support Technician: It
2 weeks ago
Key Performance Area:
- Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.
- Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.
- Ensure tickets are logged in the Support System and maintain updates and information in line with procedures.
- Ensure resolutions of tickets on the Support System and other calls assigned.
- Ensure that all tickets in the Application Support Team "unassigned" queue are assigned to the correct tech.
- Follow up with customers to ensure the issue has been resolved.
- Work closely with the management of the business to ensure swift escalation of client issues where appropriate.
- Research and identify solutions to client technical problems.
- Perform and complete system health reports.
- Work with the project team on implementation tasks.
Minimum Requirements:
- Matric
- Degree or diploma in computer science
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100, MD101)
- MCSA: Windows Server
- Microsoft Azure Fundamental AZ900
- CompTIA +A
- CompTIA N+
- ITIL Foundations
- Microsoft Certified: Azure Administrator Associate (AZ104)
- Microsoft 365 Certified: Enterprise Administrator Expert (MS100, MS101)
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