Junior Support Technician: It

2 weeks ago


Randburg, Gauteng, South Africa CareerfinderZA Full time

Key Performance Area:

  • Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.
  • Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.
  • Ensure tickets are logged in the Support System and maintain updates and information in line with procedures.
  • Ensure resolutions of tickets on the Support System and other calls assigned.
  • Ensure that all tickets in the Application Support Team "unassigned" queue are assigned to the correct tech.
  • Follow up with customers to ensure the issue has been resolved.
  • Work closely with the management of the business to ensure swift escalation of client issues where appropriate.
  • Research and identify solutions to client technical problems.
  • Perform and complete system health reports.
  • Work with the project team on implementation tasks.

Minimum Requirements:

  • Matric
  • Degree or diploma in computer science
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100, MD101)
  • MCSA: Windows Server
  • Microsoft Azure Fundamental AZ900
  • CompTIA +A
  • CompTIA N+
  • ITIL Foundations
- iManage ICSE (Complete in first 6 months)

  • Microsoft Certified: Azure Administrator Associate (AZ104)
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS100, MS101)


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