Itransact Service and Support Manager

2 weeks ago


Randburg, Gauteng, South Africa Dante Personnel Full time
Gauteng, Randburg

  • R R25 000 Monthly Cost To Company
I transact Service and Support Manager in Randburg

Minimum requirements:

  • Relevant tertiary qualifications or suitable experience
  • 5 Years of Industry experience and product knowledge in Contact Centre Team Leader
  • Client Service driven
  • Ability to work under extreme pressure
  • Managing daily operations of the contact centre
  • Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
  • Monitoring random calls to improve quality, minimise errors and track operative performance
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics, user rates and performance levels of the centre and preparing reports
  • Handling complex customer complaints/enquiries
  • Resource Management

Consultant:

Charlene Nel

- Dante Personnel

Pretoria Silver Lakes
******- For more information please contact:
  • Charlene Nel


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