![Dante Personnel](https://contents.bebee.com/companies/za/dante-personnel/avatar-w5f75.png)
Itransact Service and Support Manager
2 weeks ago
- R R25 000 Monthly Cost To Company
Minimum requirements:
- Relevant tertiary qualifications or suitable experience
- 5 Years of Industry experience and product knowledge in Contact Centre Team Leader
- Client Service driven
- Ability to work under extreme pressure
- Managing daily operations of the contact centre
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Monitoring random calls to improve quality, minimise errors and track operative performance
- Reviewing the performance of staff, identifying training needs and planning training sessions
- Recording statistics, user rates and performance levels of the centre and preparing reports
- Handling complex customer complaints/enquiries
- Resource Management
Consultant:
Charlene Nel
- Dante Personnel
Pretoria Silver Lakes
******- For more information please contact:
- Charlene Nel
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