In Office Support Technician
2 weeks ago
Full Job Description
We are looking for a In Office Remote Support Technician to join a reputable and well established company in Johannesburg.
If you are interested and have experience with remote support and have good knowledge of a range of Security Equipment.
About the position
- Answer calls, answer mails, assist with queries and small quotes where required
- Create Job Cards for teams to assist. Try to do First line support before a team is dispatched
- Assist teams when they are struggling on site
- Follow up with teams and manage client expectations
- Call clients for feedback and scheduling
Required experience
- At least 2 years working experience remote or telephone support
- At least 3 years experience in the security industry
- Experience with Microsoft office suites
- Good verbal and written communication skills
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Experience:
Remote Support: 2 years (required)
Electronic Security: 4 years (required)
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