Technical Support Technician

2 weeks ago


Randburg, Gauteng, South Africa Shoprite Group Full time
Closing Date
2023/05/0- Reference Number

SHO

  • Job Title
Technical Support Technician (Computicket)

  • Job Type
Permanent

  • Location
  • Country
South Africa

  • Location
  • Province
Gauteng

  • Location
  • Town or City
Randburg - Computicket House

  • Purpose of the Job
We are currently seeking a full-time, passionate Technical Support Technician who will effectively;

  • Manage all aspects of the technical helpdesk in login and resolving technical and system queries.
  • Managing the setting up and maintenance of networks at box offices and events.
  • Manage daily tasks with regard to the general operational needs of the company.
  • Job Advert Details
  • Job Category
Other

  • Job Objectives

Helpdesk I Technical

  • Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.
  • Identify possible trends in technical queries and escalate to necessary departments for resolution. Provide follow up service to close logged calls.

Office automation

  • Preparing of Desktops and laptops with operating systems, profiles and network connectivity.
  • Manage hardware maintenance to minimize hardware failure.
  • Carry out installations according to prescribed operating standards. Dealing with maintenance and upkeep inside the building.

Customer Service

  • Provide professional and helpful service to internal and external clients for both telephonic and hands on support.

Administration

  • Effectively record, manage and retain all information relative to scope of work. Implement and enforce all safety and Security protocols for company facilities.
  • Control and maintain active camera system and access control
  • Administration of company vehicle fleet
  • Inventory and Asset control (including Computicket Ticket Stock)
  • Conduct regular inspection of all company facilities to identify any potential safety hazards
  • Qualifications
  • A+ Essential (Desirable)
  • N+ Essential (Desirable)
  • MCSE qualification (Desirable)
  • Experience
  • At least 3 years of experience in a helpdesk, technical environment is required.
  • Related Experience in customer service/support essential.
  • A+ Essential
  • N+ Essential
  • Driver's license Essential
  • Technical understanding of WAN, LAN and windows operating systems and products. Preferable knowledge of Health and Safety procedures
  • Manage all aspects of the technical helpdesk in login and resolving technical and system queries.
  • Managing the setting up and maintenance of networks at box offices and events.
  • Manage daily tasks with regard to the general operational needs of the company.


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