Senior Manager Operational Readiness

2 weeks ago


Randburg, Gauteng, South Africa Absa Bank Limited Full time
Empowering Africa's tomorrow, together one story at a time.

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary


Develop & implement portfolio (multiple BU) technology operational readiness (Change and Release management) plans, integrate change & release plans with other portfolio plans & ensure the successful deployment of technology updates & changes in various environments (e.g.

production, DR &UAT) with mínimal to no disruption & or impact to service provisioned to customers.

This includes but is not limited to:

  • Change & Release Planning
  • Scheduling
  • Resource, Capacity & Capability planning & alignment
  • Coordination
  • Prioritisation
  • Risk, Governance & Compliance
  • Change Controls
  • Change Approvals
  • Quality Assurance
  • Knowledge & Document Management
  • Monitoring parameters
  • Overall operational readiness (people, process, systems)

Job Description:

  • Build knowledge & expertise in bank wide architecture & technology stacks (products & services) to enable effective operational readiness planning & execution
  • Act as the custodian of & embed the organisation's operational readiness framework (Technology Change process)across the portfolio (e.g. change & release procedures & standards release standards & procedures, toolkits etc.)
  • Build operational readiness awareness & capability across the portfolio
  • Partner the portfolio Service Delivery teams & Technology product & service tribes & squads, to translate technology roadmaps into operational change & release plans
  • Facilitate integration processes with other portfolio leads to identify change & release risk & align planning & prioritisation efforts to achieve mínimal disruption to customers
  • Develop detailed change & release documentation & communication across the change & release lifecycle (reflecting the scope of the changes, risks & risk implications of proposed changes, prioritisation, schedules, resource requirements, acceptance criteria, roles & responsibilities, integration points, quality assurance processes, monitoring parameters and processes etc. Do this across the change & release lifecycle (preduringpost change & release)
  • Coordinate all change controls & change approval processes with the appropriate governance forums
  • Lead regular operational readiness reviews ahead of the change & release 'go live' & identify risks & mitigating actions
  • Leverage insights from operational readiness reviews & past events (DR, MIM etc.) to align people, processes & systems across portfolios ahead of the changes & releases
  • Hold accountability for the alignment of changes & releases to Group Architecture, Infrastructure, Security, DR & regulatory standards
  • Translate the change & release plans into detailed project / program / orchestration plans

These plans must include:
milestones, Go / No Go activities, detailed schedules, prioritization, interdependencies, testing & qa requirements, acceptance criteria, approvals etc. for all pre-prod & prod activity

  • Facilitate & coordinate all change & release implementation & communications
  • Facilitate 'lessons learnt' reviews with relevant stakeholders across the value chain & leverage lessons learnt to improve overall operational readiness processes & practices for the portfolio
  • Coordinate & oversee the successful implementation of all changes & releases
  • Monitor change & release performance & metrics postprod, identify risk & implement mitigating actions
  • Manage the "single source of truth" for all technology changes across the portfolio (pre, during & post implementation)
  • Lead portfolio specific incident & event management processes during the change / release process (where incidents occur) and ensure appropriate coordination across the value chain for their resolution
  • Implement document & knowledge management systems & processes for all Portfolio related change & release information
  • Manage all change & release reporting for the portfolio (pre, during & post change & release)
  • Stay ahead of the curve on operational readiness, change, release & incident management best practices
  • Contribute to the continuous improvement of operational readiness frameworks & tools

Accountability:
Finance, Risk & Governance

  • Ensure alignment to all Group Technology Standards, Processes & Practices (Engineering & DevOps, Security, Architecture, Infrastructure, Change & Release, DR)
  • Ensure operational readiness planning & implementation alignment to relevant industry standards e.g. ITIL, Agile, DevOps etc
  • Participate risk & governance processes e.g audit
  • Lead reporting & remediation on all noncompliant operational readiness activity
- on time & quality & in alignment with Group & Regulatory standards

  • Participate & positively co


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