IT Helpdesk Manager

4 weeks ago

Cape Town, South Africa Boldr Full time

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
**WHY DO WE WANT YOU**:
We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**:

- This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.
- Provide support and administration of Azure, Intune, Azure Active Directory, Google, computer hardware, and operating systems, and perform other job-related duties as required.
- Participate in project-related work to deliver improvements in these areas.

Team Management
- Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases
- Ensure that team members are properly trained and working consistently to meet client needs
- Ensure that the team meets company and client-specific KPI targets through product/service training

Internal Coordination
- Performing analyses on CIS efficiency and integration.
- Reporting to management on CIS development, implementation, and progress.
- Collaborating with development teams and departments, as well as incorporating user feedback.
- Ensuring CIS innovation and implementation.
- Overseeing CIS user testing and adjustments.
- Ensuring that products and services are delivered on time and within budget.
- Managing software and hardware installations and upgrades.
- Maintaining computer network infrastructure and ensuring network security.
- Hiring and training new Tech staff.

External Communications
- Be familiar with the client’s key contacts, unique requirements, and operating processes
- Demonstrate mastery of the company and client’s offerings (i.e. its products and services)
- Understand, investigate, and solve any complex client requests or complaints
- Identify opportunities for continuous improvement and scaling growth.
- Writing progress reports and delivering presentations to the relevant stakeholders.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction.
- Excellent problem-solving and analytical skills
- Ability to work independently, leveraging available tools and resources
- Strong communication skills, both verbal and written
- Strong organizational skills with the ability to manage multiple priorities.
- Strong attention to detail to ensure the accuracy of all work

YOU HAVE
- 3-5 years experience leading onshore/offshore teams in a remote work environment
- 3-5 years experience with ITIL and managing Critical incidents
- 3-5 years of experience implementing, administering, and supporting Azure AD, IAM, Intune, and M365
- 3-5 years experience with Atlassian products: Confluence, Jira Service Management, etc
- 3-5 years experience with endpoint security products.
- 2+ years experience with developing KPIs / SLAs and using those metrics to drive continuous improvement in the HelpDesk.
- 2+ years of experience integrating systems with Azure and deploying SSO + MFA.
- Experience managing DNS, SPF, and DKIM.
- Experience troubleshooting in a multi-user high availability 24x7 environment.
- Experience in PC repair, troubleshooting, and deployment (Windows and MAC).
- 3+ years of experience developing and maintaining technical documentation in Confluence.
- Should have one or more of the following certifications: Azure, IAM, Intune, or other industry-relevant certifications related to Microsoft, Google, or AWS products.
- 2+ years experience working in an Agile environment, including project management of resources on the HelpDesk team.
- 2+ years of experience developing and driving process workflow improvement
- 2+ years experience with Asset lifecycle management
- 2+ years experience in vendor management
- Experience administering Azure, AWS, Google, GCP.
- Experience with domain registrars - GoDaddy \ Route53 \ Wix.
- Experience one or more scripting languages, like PowerShell, Ansible, etc
- Ex

  • Isp Helpdesk Support

    2 months ago

    Cape Town, South Africa PCN IT Management (PTY) LTD Full time

    You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

  • Isp Helpdesk Support

    3 weeks ago

    Cape Town, South Africa PCN IT Management (PTY) LTD Full time

    You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, South Africa Tower Group Full time

    **Required**: - Matric (Must) - Relevant degree or diploma Equivalent (added advantage) - A minimum of 3 years’ property experience - Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings) **Responsibilities**: **Helpdesk**: - Attend to daily logged calls on the helpdesk/MyBuildings. - Logging and...

  • Isp Helpdesk Support

    2 weeks ago

    Cape Town, Western Cape, South Africa PCN IT Management (PTY) LTD Full time

    You will be required to complete a general technical test pinpoint your skill level.Minimum Requirements and Personal Attributes:Good client liaison skills - experience working with clients face to face and telephonically.Neat, presentable and organised - in appearance and within the work environment.Attention to detail.Ability to work unsupervised.Punctual...

  • Isp Helpdesk Support and Installer

    2 weeks ago

    Cape Town, South Africa PCN IT Management (PTY) LTD Full time

    You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

  • Isp Helpdesk Support and Installer

    4 weeks ago

    Cape Town, South Africa PCN IT Management (PTY) LTD Full time

    You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes: Good client liaison skills - experience working with clients face to face and telephonically. Neat, presentable and organised - in appearance and within the work environment. Attention to detail. Ability to work...

  • Helpdesk Operator

    4 weeks ago

    Cape Town, South Africa Clicks Group Limited Full time

    **Listing reference**: 016709**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Office Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, South Africa Clicks Group Limited Full time

    Advert reference: click_014135 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Office Support **Location**:Cape Town **Contract**:Permanent **EE position**:Yes **Brand**:Clicks Group **Introduction**: An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Required: Matric (Must) Relevant degree or diploma Equivalent (added advantage) A minimum of 3 years' property experience Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings)Responsibilities:Helpdesk: Attend to daily logged calls on the helpdesk/MyBuildings. Logging and followup of complaints or other...

  • Helpdesk Operator

    4 weeks ago

    Cape Town, South Africa Tower Group Full time

    Required:Matric (Must)Relevant degree or diploma Equivalent (added advantage)A minimum of 3 years’ property experienceStrong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings) Responsibilities: Helpdesk:Attend to daily logged calls on the helpdesk/MyBuildings.Logging and follow-up of complaints or other...

  • IT Helpdesk Admin Support

    4 days ago

    Cape Town, South Africa Dudobi (Pty) Ltd Full time

    **Background** Dudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa. From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • Isp Helpdesk Support and Installer

    2 weeks ago

    Cape Town, Western Cape, South Africa PCN IT Management (PTY) LTD Full time

    You will be required to complete a general technical test pinpoint your skill level.Minimum Requirements and Personal Attributes:Good client liaison skills - experience working with clients face to face and telephonically.Neat, presentable and organised - in appearance and within the work environment.Attention to detail.Ability to work unsupervised.Punctual...

  • Helpdesk Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Lesedi Nuclear Services Pty Ltd Full time

    PURPOSE OF ROLEThe Facilities Helpdesk Coordinator's core function is to ensure efficient and effective day-to-day helpdesk management and administrative service to all clients and employees of Lesedi Power Generation, other stakeholders.Manage and maintain the facilities helpdesk management system, responsible for updated reports to FAM, and allocate work...

  • Helpdesk Triage and Support

    2 weeks ago

    Cape Town, South Africa Dudobi (Pty) Ltd Full time

    **Background** Dudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa. From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Listing reference: 016709Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Office SupportLocation:Cape Town- Contract:PermanentEE position:YesIntroduction An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the...

  • Helpdesk Triage and Support Specialist

    3 weeks ago

    Cape Town, South Africa Graduate Placements Full time

    **Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign incoming Helpdesk tickets to the most appropriate engineer - Be able to identify different kinds of desktop reliably and server Helpdesk requests - Monitor and actively manage SLA's Procurement of licensing and hardware - Use online systems...

  • HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Heineken Full time

    We Go Places How about you?Immediate Superior: HR Helpdesk Team LeaderLocation: Western CapeFunction: Shared ServicesType of Contract: PermanentReference Number: 97533Closing Date: 27/11/2023KEY RESPONSIBILITIES Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the...

  • Helpdesk Triage and Support Specialist

    3 weeks ago

    Cape Town, South Africa RecruitAGraduate Full time

    **Job Information**: Job Opening ID ZR_1258_JOB Hours of work Full-time Industry IT Services Location Type In Office Salary R8 000 - R12 000 Remuneration Term Per Month Province Western Cape City Cape Town Country South Africa - **Responsibilities**: Helpdesk triage - Answer incoming Helpdesk calls from clients and triage or log tickets - Assign...

  • IT Helpdesk Admin Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Dudobi (Pty) Ltd Full time

    BackgroundDudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • Senior Helpdesk/ Technical Support

    3 weeks ago

    Cape Town, South Africa West Coast Personnel Full time

    Published - January 22, 2024 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - Negotiable (R23,000, negotiable upon interview) **Description**: Position: Senior Helpdesk/ Technical Support Company: Internet Service Provider Location: Northern Suburbs **Salary**: Negotiable...