Helpdesk Administrator
1 month ago
About the Role
Sanlam Group Technology is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing support to our clients and ensuring maximum uptime and productivity for all users.
Key Responsibilities
- Configure BMC Helix modules, including incident management, problem management, change management, service request management, knowledge management, and foundation data.
- Develop and customize workflow automation for Helix DWP and BWF.
- Perform operation support, bug fixes, and enhancements to optimize the performance of BMC Helix applications.
- Collaborate with functional and technical teams to identify and implement enhancements and new functionalities.
- Conduct thorough testing and troubleshooting of BMC Helix applications to ensure high-quality deliverables.
- Provide technical support and guidance to end-users, addressing their queries and issues promptly.
- Stay up-to-date with BMC Helix software updates, exploring opportunities to enhance the functionality and capabilities.
Requirements
- Matric
- IT-related degree or diploma (recommended)
- Minimum of 3 years relevant IT experience
- BMC Helix Administration or Software Development Certification (recommended)
- ITIL Foundation Certification (recommended)
What We Offer
Sanlam Group Technology offers a dynamic and challenging work environment, with opportunities for growth and development. We pride ourselves in helping our employees realize their worth and achieve great things.
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