Helpdesk Administrator

1 month ago


Cape Town, Western Cape, South Africa Sanlam Full time

About the Role

Sanlam Group Technology is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing support to our clients and ensuring maximum uptime and productivity for all users.

Key Responsibilities

  • Configure BMC Helix modules, including incident management, problem management, change management, service request management, knowledge management, and foundation data.
  • Develop and customize workflow automation for Helix DWP and BWF.
  • Perform operation support, bug fixes, and enhancements to optimize the performance of BMC Helix applications.
  • Collaborate with functional and technical teams to identify and implement enhancements and new functionalities.
  • Conduct thorough testing and troubleshooting of BMC Helix applications to ensure high-quality deliverables.
  • Provide technical support and guidance to end-users, addressing their queries and issues promptly.
  • Stay up-to-date with BMC Helix software updates, exploring opportunities to enhance the functionality and capabilities.

Requirements

  • Matric
  • IT-related degree or diploma (recommended)
  • Minimum of 3 years relevant IT experience
  • BMC Helix Administration or Software Development Certification (recommended)
  • ITIL Foundation Certification (recommended)

What We Offer

Sanlam Group Technology offers a dynamic and challenging work environment, with opportunities for growth and development. We pride ourselves in helping our employees realize their worth and achieve great things.



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