Desktop Support Technician

4 weeks ago


Durban, South Africa Jobted ZA C2 Full time

Duties

- Diagnose and troubleshoot network and desktop (and related IT devices) problems
- Perform daily and weekly backups and updates
- Create and manage asset register for various IT devices
- Installation and configuration of OS, drives, and applications
- Assemble / build PCs and / or replace equipment
- End user account setup and configuration
- Visualisation of helpdesk and network incidents
- Support plant IT requirements
- Finance accounting software support
- Develop advanced office files for other departments
- Perform preventative It maintenance and security activities
- Support network and stand-alone printers
- Ensure all IT related operations run smoothly
- Create reports for IT department
- Ensure compliance with company IT security rules
- Perform ad hoc activities as and when require

Minimum Requirements

- Minimum education level: FET Certificate: PC Support or, FET Certificate: PC Engineering or ,FET Certificate: IT Technical Support or NC, IT: System Support (PC Engineering) candidates must have at least one of these qualifications with NQF level between 4-6
- At least 3 years relevant work experience
- IT specific requirements: Experience in Networking, Operating Systems (OS) from Windows 7 to current, MS office 2019 to current (M365), Comptia A+, Compta N+, and Active Directory
- Microsoft certified Desktop Support Technician (MCDST) certification is an advantage
- CompTIA Security+ is an advantage
- Basic knowledge of PLC is an advantage
- Ability to work shifts, overtime, and stand-by as and when required


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