IT Support Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa Boardroom Appointments Full time
Key Responsibilities

We are seeking a highly skilled IT Desktop Support Technician to join our team at Boardroom Appointments. The successful candidate will be responsible for:

  • Tracking and coordinating all IT service requests in a timely and efficient manner.
  • Monitoring incidents to ensure prompt resolution and follow-up with stakeholders as necessary.
  • Performing general IT administration tasks, including maintenance, updates, and upkeep of desktop systems.
  • Assisting with basic project administration and providing technical support for internal IT systems.
  • Installing and configuring software, including MS Office products, to meet business needs.
  • Monitoring and supporting network, hardware, and software for both local and remote sites.
Minimum Requirements

To be considered for this role, candidates must possess:

  • A matric certificate as a minimum educational requirement.
  • A+ and N+ qualifications in IT support and maintenance.
  • At least 10 years of experience in a similar role, with a strong background in IT administration and desktop support.
  • Experience working in a service-oriented environment, with a focus on customer satisfaction.
  • Proficiency in Active Directory and other relevant IT systems.
  • Physical ability to perform manual tasks, such as installing network cables, computers, and printers.
  • Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • A positive attitude and a commitment to excellence in all aspects of the role.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.


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