IT Support Specialist
1 month ago
We are seeking a highly skilled IT Desktop Support Technician to join our team at Boardroom Appointments. The successful candidate will be responsible for:
- Tracking and coordinating all IT service requests in a timely and efficient manner.
- Monitoring incidents to ensure prompt resolution and follow-up with stakeholders as necessary.
- Performing general IT administration tasks, including maintenance, updates, and upkeep of desktop systems.
- Assisting with basic project administration and providing technical support for internal IT systems.
- Installing and configuring software, including MS Office products, to meet business needs.
- Monitoring and supporting network, hardware, and software for both local and remote sites.
To be considered for this role, candidates must possess:
- A matric certificate as a minimum educational requirement.
- A+ and N+ qualifications in IT support and maintenance.
- At least 10 years of experience in a similar role, with a strong background in IT administration and desktop support.
- Experience working in a service-oriented environment, with a focus on customer satisfaction.
- Proficiency in Active Directory and other relevant IT systems.
- Physical ability to perform manual tasks, such as installing network cables, computers, and printers.
- Strong communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- A positive attitude and a commitment to excellence in all aspects of the role.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
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