Desktop Support Technician

3 months ago

Durban, South Africa FirstRand Full time

Job Description

Hello Future IT Support Technician (Durban)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role:

- To perform onsite hardware software and peripheral updates and repairs in our organization
- Hardware and software support on bank related systems.
- Proficiency in Video and Audio conferencing systems including pre meeting checks and regular health checks on Video Conferencing systems

You will be responsible for:

- Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
- Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA's and agreed standards
- Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
- Maintain relevant systems to ensure (amongst others) integrity of data / functionality - by ensuring Anti Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate
- Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
- Support with the implementation of desktop projects or change programmes as required by business
- Manage own development to increase own competencies
- Support peers and colleagues across IT functions through knowledge sharing during desktop support

What you will need:

- Over 5 years' experience in a similar role

We can be a match if you can:

- Strong communication and interpersonal skills.
- Able to work under pressure

You will have access to:

- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.

Job Details

28/10/24

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