Desktop Support Specialist
3 months ago
An exciting opportunity has come about in our Mazars Durban Office, the key purpose of the role is to provide a support service to ensure that PC’s (IT equipment), telephones, printers, cell phones and equipment are functioning optimally at all times. The role plays a key role in keeping all things IT running in not only the Durban office but also assist nationally.
**Duties and Responsibilities**:
- Provide 1st land 2nd level support
- Close incident
- Escalate unresolved incidents
- Follow-up of escalated incidents with users
- Set-up of new PC’s for users (incl. set-up of office equipment cabling)
- Assist with administration of Intranet for allocated users
- User support training / coaching
- Supplier liaison with regard to IT equipment
**Minimum Requirements**:
- 2 years experience in a desktop support environment
- Grade 12 plus A+ / N+ / MCTS qualification
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