Desktop Support Analyst

6 months ago

Durban, South Africa Transnet Full time

**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_**
**_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_**
**_Division._**

**_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_**

Post:
E-mail:
Fax:
before the closing date of the advertisement.

Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at

**_ Operating Division : TPT POD Corporate H/O_**

**_ Position Title : Desktop Support Analyst_**

**_ Employee Group : Permanent_**

**_ Department : ICT_**

**_ Location : Durban_**

**_ Reporting To : IT Manager_**

**_ Grade Level : TPTH2X_**

**_ Reference Number : 203361_**

**_ Position Purpose:_**

To provide a single point of contact for end-users to receive technical support of all information technology equipment within

Head Office by installing, diagnosing, repairing and upgrading all computer. hardware and software as well as disaster

recovery, business continuity planning, business phone solutions and security solutions to ensure optimal workstation

performance of critical small systems and data servers. To provide continual and reliable desktop support for all TPT users in

the in order that all the required business activities can continue functioning. This includes all facets of the Desktop

environment in order to achieve no downtime and zero call backs. Moreover, the functions of this position have become

multi-functional Desktop Engineers supporting hardware, software, servers, printers, multimedia, networking and mobility and

video conferencing.

**_ Position outputs:_**

1. Ensure uptime of network, internet, mail connectivity, end user logon access and reliability of equipment used.

2. Using hardware and software tools effectively to ensure efficient business processes.

3. Ensure uptime of servers and critical systems running at HQ.

4. Backup management of user data on laptops, IPADs, cellular devices and small systems. Management of backup tapes

and off-site storage areas

5. Maintain uptime and availability of storage servers.

6. Maintaining and implementing ICT security measures.

7. The provision of technical support service for TPT by analysing, diagnosing and resolving simple and complicated

8. To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced

downtime by ensuring availability of equipment.

9. Direct quality assurance testing of new processes or systems and Research and Development testing of new software and

hardware to check usability and benefits to TPT

10. Distribution of system downtimes, ICT Tips within HQ to assist end-users with basic computing

11. Install, configure and repair network printers, non-network printers, SAP printers for end-users and manage printer

cartridge replacements and stock replenishments

12. Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, tele-conference

devices, pointers) and digital signage connectivity issues at all HQ sites

13. Install and configure equipment and external Client's hardware for special projects and training sessions

14. Ensure availability of LAN, WAN,WIFI, WWAN (3G) and APN for remote access on laptops, IPADs, cellular devices

15. Project Management — The execution of ICT related minor works projects for various business units in HQ— Full project
life cycle

16. First line support of all functions that are outsourced to third parties — Printers, networks, Audio visual, Digital Signage,
VC, Voice recording

17. Equipment and Computer room maintenance and management — Physical and Electronically
18. Updating and maintaining of Software license and Hardware inventories

19. Desktop capacity planning including monitoring of user disk usage on servers and mailbox sizes to ensure availability of

services.

20. Management and monitoring of all Third-Party staff while working on devices in the ICT environment — escalation and
liaison with suppliers

21. Management and control of all ICT loan equipment

22. Provide multifunctional desktop support in terms of hardware,

software, servers, printers, multimedia, networking and mobility

**_ Qualifications & Experience:_**
- National Diploma in IT/Computer Science or related

Years of Experience with a formal qualification:

- Min 3 years exp relevant to the position applied for
- Added Advantage: N+ MCITP, CCNA, ITIL, A+
- Number of years with certificates or no formal qualification:
- Min 5 years exp relevant to the position applied for
- Added Advantage: N+ MCITP, CCNA, ITIL, A+

**_ Competencies:_**
- Competencies Required:

- Strategy & Sustainability- Strategic Thinking
- Commercial Awareness
- Innovating

Inspirational Leadershi

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