IT Desktop Support

2 weeks ago


Durban, South Africa WTT Full time

We are seeking a motivated IT Desktop Support Technician with at least three years of desktop support experience to join our team.

You will be responsible for ensuring adherence to service level agreements (SLAs) while responding to and resolving Helpdesk tickets related to hardware, software, and networking. Additionally, you will assist users with installations and setups, as well as troubleshoot complex technical problems. You will collaborate with functional leads to fulfill service requests and participate in project delivery. Furthermore, you will enhance our service delivery procedures by creating and maintaining technical documentation.

IT Qualification

A minimum of 3 years’ experience in a desktop support or technical support role.

Proficiency in Windows OS environments, Kerridge System and excellent problem-solving skills.

Wholesale Retail environment

Strong analytical skills, attention to detail, and the ability to work under pressure.

Exceptional communication and interpersonal skills to provide top-notch customer service.

Pay: R15 000,00 - R20 000,00 per month

Work Location: In person



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