IT Support Specialist
3 weeks ago
Job Title: Desktop Support Technician
About the Role:
We are seeking a skilled Desktop Support Technician to join our team at HR Matters. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.
Key Responsibilities:
- Technical Support: Provide technical support and assistance to employees with their desktop and laptop issues, including troubleshooting and resolving hardware and software problems.
- Network and System Administration: Assist in the administration of our network and systems, including setup, configuration, and maintenance.
- Asset Management: Manage and maintain our asset register, including tracking and reporting on IT assets.
- Training and Development: Provide training and development opportunities to employees to enhance their technical skills and knowledge.
- Compliance and Security: Ensure that all IT-related operations are in compliance with company security rules and regulations.
Requirements:
- Education: FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT Technical Support or NC, IT: System Support (PC Engineering)
- Experience: At least 3 years of relevant work experience in a technical support role.
- Skills: Experience in Networking, Operating Systems (OS) from Windows 7 to current, MS office 2019 to current (M365), Comptia A+, Compta N+, and Active Directory.
- Certifications: Microsoft certified Desktop Support Technician (MCDST) certification is an advantage.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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