Call Center Operations Manager

Call Center Operations ManagerHealth Window is seeking an experienced Call Center Operations Manager to lead our call center representatives to better performance and improve service quality, resulting in customer growth.The ideal candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of...

Due to growth, we are looking for another experienced OPERATIONS MANAGER who can lead our call center representatives to better performance and improve service quality, leading to customer growth.The suitable candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of services, products, and...

Key ResponsibilitiesLead the call center team to achieve exceptional service quality and customer satisfactionDevelop and implement strategies to improve operational efficiency and productivityManage team performance, providing coaching, guidance, and feedback to ensure successCollaborate with other departments to ensure seamless integration and effective...

**Job Purpose**: **Key Responsibilities**: - **Call Monitoring**:_ - Conduct regular monitoring of inbound and outbound calls to assess compliance with quality standards. - Evaluate agent performance based on established metrics and criteria. - **Feedback and Reporting**:_ - Provide constructive feedback to agents and team leaders based on call...

**Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team!** Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract. **Why Join...

**Urgent! Must be able to start immediately** Interviews this Thursday & Friday and appoint by Monday next week **Job Types**: Full-time, Permanent **Salary**: R10,000.00 - R13,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required) **Education**: - High School...

Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Meet personal/team qualitative and...

Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract.Why Join Us?Dynamic...

Are you seeking an opportunity to ignite your career within the service industry? Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where...

Call Centre Process Analyst - 6-Month ContractTechnical Skills Analytical Skills: Ability to analyze data and identify trends to improve processes and performance.Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting.Communication Skills: Strong verbal and written communication skills to...

Ring in a new era of operational brilliance! We're on the lookout for a seasoned Operations Manager to orchestrate unparalleled success in a bustling call center. If you have a knack for optimizing workflows, maximizing team efficiency, and ensuring a symphony of customer satisfaction, then this is your cue to take center stage. Join my client as they...

ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality serviceAssessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communicationAssessing Technology and Skills within Team : Implement new...

Responsibilities Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality serviceAssessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communicationAssessing Technology and Skills within Team : Implement new...

Our Client in the Medical Devices industry is currently looking for an **Operations Manager/Industrial Engineer**, in Pretoria. **Responsibilities**: - Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. - Drive change and...

Our Client a Global Tech firm is seeking a Process Analyst Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

Our Client a Global Tech firm is seeking a Process Analyst – Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center. **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up...

oin an award-winning team that is changing the world through cutting-edge technology innovations. With a caring, energetic culture, they foster great collaborations and provide opportunities to do groundbreaking work. Their tech-savvy team is always on the leading edge. They leverage the latest advancements to continuously improve their products and...

**Duties**: Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Building professional relationships - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer...

Responsibilities:Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.Drive change and optimization objectively, based on various data points.Responsible for ensuring the optimal functioning, procedures, systems and data of the...