Call Center Operations Manager

Key ResponsibilitiesLead the call center team to achieve exceptional service quality and customer satisfactionDevelop and implement strategies to improve operational efficiency and productivityManage team performance, providing coaching, guidance, and feedback to ensure successCollaborate with other departments to ensure seamless integration and effective...

Key Responsibilities:As the Operations Manager/Industrial Engineering at Insphired, you will be responsible for optimizing the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.You will drive change and optimization objectively, based on...

We are seeking a highly skilled and experienced Fuel and Convenience Store Manager to join our team at Agrimark Operations Limited. As a key member of our operations team, you will be responsible for managing a fuel and convenience store, overseeing sales, staff, inventory, and operational & administrative systems and controls.Key Responsibilities:Manage a...

About the RoleSeeking a seasoned Business Manager to oversee fuel and convenience store operations. The ideal candidate will have a strong background in retail sales and proven experience in a managerial capacity.Key ResponsibilitiesManage fuel and convenience store operations, including sales, staff, inventory, and administrative systems.Develop and...

Job Title: Hub ManagerThe Hub Manager plays a pivotal role in overseeing the daily operations of our distribution center, ensuring seamless and efficient workflows. This position involves managing a team of warehouse staff, including supervisors, team leaders, and operational staff, to maintain high standards of service and efficiency.Key...

The Logistics Operations Manager is responsible for overseeing the daily operations of the distribution center. This role involves managing staff, optimizing processes, ensuring compliance with company policies, and maintaining high standards of service and efficiency.Key Responsibilities:Lead and manage a team of warehouse staff, including supervisors, team...

Job Title: Hub ManagerThe Hub Manager is a critical role within Buffalo International Logistics, responsible for overseeing the daily operations of our distribution centers. This position requires strong leadership, communication, and interpersonal skills to manage a team of warehouse staff, including supervisors, team leaders, drivers, and operational...

Job DescriptionWe are seeking an experienced Call Centre Process Analyst to join our team at Boardroom Appointments.As a Call Centre Operational Excellence Specialist, you will be responsible for monitoring calls, assessing agent performance, identifying trends, implementing technology, and conducting competitor analysis.The successful candidate will have...

We are seeking a highly motivated and experienced Branch Manager to lead our Pretoria Pet Center branch. The ideal candidate will have a genuine passion for animal welfare and a thorough understanding of retail operations.Key Responsibilities:Direct all operational aspects, including customer service, human resources, administration, and sales.Provide...

As a Financial Operations Manager at Fleet Horizon Solutions, you will play a pivotal role in driving the company's financial success.Job OverviewFleet Horizon Solutions is a leading provider of fleet management solutions, and we are seeking an experienced Financial Operations Manager to join our team.The ideal candidate will have a strong background in...

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Stiles Recruit. As a key member of our contact center, you will be responsible for providing exceptional customer service via phone and email. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner. Key...

{"**Job Summary:**We are seeking an experienced Vegetable Farm Production Leader to join our team at Farm Manager SA.**Key Responsibilities:**Manage and oversee the production process of vegetables on our farm.Ensure high-quality produce is harvested and delivered to customers.Lead a team of farm workers and provide guidance and support to ensure efficient...

About the RoleWe are seeking a highly skilled Senior Call Centre Process Improvement Specialist to join our team at NTT Data. This is an exciting opportunity for a motivated individual to make a significant impact on our call centre operations.Key ResponsibilitiesProcess Monitoring and Analysis: The successful candidate will be responsible for monitoring...

Job Title: Sales Call Centre AgentAt Numeral XII (Pty) Ltd., we are seeking a highly skilled and motivated Sales Call Centre Agent to join our team. As a Sales Call Centre Agent, you will be the first point of contact for our customers, and your primary responsibility will be to provide exceptional customer service and sales support.Key Responsibilities:Meet...

Franchise Manager Job DescriptionKencorp is seeking a highly skilled Franchise Manager to join our team.Key Responsibilities:Drive sustainability, sales, and profitability of sitesAssist with the development and implementation of Franchisee specific business plans and budgetsEnsure compliance with Franchise AgreementsInterpret monthly management accounts,...

Position: Sales Call Centre AgentAt Numeral XII (Pty) Ltd., we are seeking a skilled Sales Call Centre Agent to play a crucial role in our team. As the first point of contact between our customers and the company, this role sets the tone for customer satisfaction.This position requires a specialist who is an expert in achieving and exceeding sales targets....

**Network Operations Specialist**Boardroom Appointments seeks an experienced Network Operations Specialist to ensure stability, performance, and security of the HEC network. Key responsibilities include performing lifecycle management/change management activities, working with Network Ops 3rd Level Support on identifying unknown errors, and documenting...

Job SummaryYou will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. As a key member of our primary contact team, you will be responsible for assisting customers in completing purchases online and over the phone. You...

Key Responsibilities:Centrally manage user access and permissions through single sign-on (SSO): create, manage, and delete user accounts and groups, across all systemsImplement and enforce secure user access controls and security policiesDevelop and maintain scripts for automating routine tasks and system maintenanceStay updated with the latest industry...

About the RoleFROGG Recruitment seeks a highly skilled Business Operations Manager to oversee day-to-day office administration activities in a dynamic workshop environment.Key Responsibilities- General Office Administration: managing and overseeing daily administrative tasks, maintaining accurate records, and ensuring efficient operations.- Reception and...