Call Centre Process Analyst

Our Client a Global Tech firm is seeking a Process AnalystCall Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

Our Client a Global Tech firm is seeking a Process Analyst – Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

Our Client a Global Tech firm is seeking a Process Analyst Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

Call Centre Process Analyst - 6-Month ContractTechnical Skills Analytical Skills: Ability to analyze data and identify trends to improve processes and performance.Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting.Communication Skills: Strong verbal and written communication skills to...

**Responsibilities** - Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service - Assessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communication - Assessing Technology and Skills within Team :...

We are seeking a skilled Call Centre Process Improvement Specialist to join our team at HR Genie in Pretoria, Menlyn. This is a contract position that offers stability, growth, attractive rates, and a great working environment.Key Responsibilities:Call Monitoring: Our ideal candidate will listen to live or recorded calls to ensure agents adhere to company...

Job DescriptionWe are seeking an experienced Call Centre Process Analyst to join our team at Boardroom Appointments.As a Call Centre Operational Excellence Specialist, you will be responsible for monitoring calls, assessing agent performance, identifying trends, implementing technology, and conducting competitor analysis.The successful candidate will have...

About the RoleWe are seeking a highly skilled Senior Call Centre Process Improvement Specialist to join our team at NTT Data. This is an exciting opportunity for a motivated individual to make a significant impact on our call centre operations.Key ResponsibilitiesProcess Monitoring and Analysis: The successful candidate will be responsible for monitoring...

A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

We are seeking a skilled Call Centre QA and Compliance Officer to join our team! Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...

**Job Overview** The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. **Qualifications and Experience** - Grade 12 - Call Centre or telesales certification - In-depth...

Job Title: Operations Manager - Call CentreWe are seeking an experienced Operations Manager to lead our call centre team in Sandton, Gauteng.About the Role:This is a senior leadership position that requires managing a team of 20 members in a fast-paced call centre environment.The successful candidate will provide leadership, ensure quality control, conduct...

Job Overview The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. Qualifications and Experience Grade 12 Call Centre or telesales certification In-depth knowledge of...

**Duties**: Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Building professional relationships - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer...

Job Description/Duties:• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company websiteMinimum Requirements:• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good...

**Call Centre Sales Team Leader (JB3255)**: Menlyn, Pretoria, Gauteng - Sales **Call Centre Sales Team Leader (JB3255)** **Pretoria** **R15000 per month plus commission** Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources...

Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...