Operations Manager
6 months ago
oin an award-winning team that is changing the world through cutting-edge technology innovations. With a caring, energetic culture, they foster great collaborations and provide opportunities to do groundbreaking work.
Their tech-savvy team is always on the leading edge. They leverage the latest advancements to continuously improve their products and services. There are no limits to what they can accomplish.
Make an impact on society while working alongside talented, motivated colleagues. They value high performers who share our passion. The work is challenging but extremely rewarding.
With an inspiring mission, flexible environment, and culture of creativity, they are shaping the future.
We are recruiting for an Industrial Engineer to optimize the operational performance, analytics, and overall efficacy of our contact center. You will be responsible for driving objective improvements and change based on data analysis.
Working hours
12:00 - 21:00, Monday - Friday
The contact centre is responsible for selling and providing support services on the devices to customers, based in the US.
Key Responsibilities:
- Optimize daily contact center operations, capacity planning, and procedures
- Implement systems to capture relevant performance data across agents, queues, and customer satisfaction
- Analyze statistics on service levels, handle times, abandon rates etc. and identify improvement opportunities
- Develop simulation models to forecast workload, staffing needs, and service levels
- Design and implement performance dashboards and reporting to share key metrics
- Conduct time studies and develop standards for contact center processes
- Identify process bottlenecks and implement continuous improvement initiatives
- Ensure adherence to performance standards and protocols
- Collaborate with contact center leadership to translate analysis into action
Required nature of experience:
- Team management
- KPI development and implementation
- Sales reporting
- Operational reporting in call/ contact centers
- Customer relations
- Working within a digital environment
- Process optimisation
- Training
- Supporting of hardware devices
- Stakeholder management
- International exposure would be beneficial
- Excellent English skills, with a neutral accent
Skills and Knowledge
- Excellent English skills, with a neutral accent
- CRM system experience (Salesforce)
- Conflict management
- Understanding of sales, conversion rates
- Process adherence, concerning software and hardware
- BCEA
- Managing and implementing poor performance
**Qualifications**:
- BEng Industrial Engineering Degree
- For more information please contact:
**Ciszeldi van Dyk
-
Farm Operations Specialist
2 months ago
Pretoria, Gauteng, South Africa Farm Manager SA Full time{"**Job Summary:**We are seeking an experienced Vegetable Farm Production Leader to join our team at Farm Manager SA.**Key Responsibilities:**Manage and oversee the production process of vegetables on our farm.Ensure high-quality produce is harvested and delivered to customers.Lead a team of farm workers and provide guidance and support to ensure efficient...
-
Operations Manager
6 months ago
Pretoria, South Africa Servest Careers Full time**Job Context**: **SERVEST SECURITY AND TECHNOLOGY, A BUSINESS UNIT OF SERVEST HAS A** TALENT POOL REQUIREMENT FOR OPERATIONS MANAGERS REPORTING TO THE BRANCH MANAGER. MUST HAVE 3 TO 5 YEARS MANAGEEMNT / OPERATIONS EXPERIENCE WITHIN THE SECURITY INDUSTRY.** **Minimum Requirements**: - Grade 12 certificate with 3 to 5 years Management/ Operations experience...
-
Operations Manager
7 months ago
Pretoria, South Africa Handpicked Recruitment Full time**Operations Manager** **Salary**: Industry Related Working hours: 45 hours per week This position will require you to travel between branches (Pretoria-mainly, Polokwane/Mokopane and Louis Trichardt) - Company car when travelling to branches. Our client that operates within the manufacturing industry has an opportunity for an experienced Operations...
-
Operations Manager
7 months ago
Pretoria, South Africa Careforce Recruitment Full timeOur client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Operations Manager Reporting to: Life Business Executive Grade: D5 Hours: 8 Hours per day, 40...
-
Operations Manager
1 month ago
Pretoria, South Africa Unique Personnel Ltd Full timeJob Function: To manage the processes, teams, and resources accountable for stock management and on-time and in-full delivery of stock, contributing to operational effectiveness, client / customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements. Key performance areas: Define standard operating...
-
Operations Manager
2 months ago
Pretoria, South Africa Bluespec Holdings Full timeJob Purpose Responsible for overseeing the day-to-day operations of the emergency medical services (EMS). This role involves managing staff, ensuring the efficiency of operations, maintaining compliance with regulatory standards, and striving for excellence in service delivery. The Operations Manager ensures that all emergency medical operations run smoothly...
-
Operations Manager
2 months ago
Pretoria, South Africa Bluespec Holdings Full time**Job Purpose** Responsible for overseeing the day-to-day operations of the emergency medical services (EMS). This role involves managing staff, ensuring the efficiency of operations, maintaining compliance with regulatory standards, and striving for excellence in service delivery. The Operations Manager ensures that all emergency medical operations run...
-
Operations Manager
1 month ago
Pretoria, South Africa Omega Human Capital Full timeMy client, The National Chamber of Milling , was founded in 1936 . The Chamber serves as the exclusive trade association for South African millers, advocating for and advancing the industry's collective interests. Representing approximately 80% and 40% of the total wheat and maize processed for human consumption in South Africa respectively, it plays a...
-
Operations Manager
1 month ago
Pretoria, South Africa Omega HR Solutions Full timeMy client, The National Chamber of Milling, was founded in 1936 . The Chamber serves as the exclusive trade association for South African millers, advocating for and advancing the industry's collective interests. Representing approximately 80% and 40% of the total wheat and maize processed for human consumption in South Africa respectively, it plays a...
-
Operations Manager
1 month ago
Pretoria, South Africa Omega Human Capital Full timeMy client, The National Chamber of Milling, was founded in 1936 . The Chamber serves as the exclusive trade association for South African millers, advocating for and advancing the industry's collective interests. Representing approximately 80% and 40% of the total wheat and maize processed for human consumption in South Africa respectively, it plays a...
-
Operations Manager
6 months ago
Pretoria, South Africa Omega HR Solutions Full timeMy client, **AFMA **(**The Animal Feed Manufacturing Association**) is the regulatory body in the Animal Feed Manufacturing industry. **Purpose of position** The Operations Manager is responsible for the effective and efficient management of operations in line with the company’s MOI and the strategic objectives set by the Board of Directors, **focusing...
-
Operations Manager
7 months ago
Pretoria, South Africa HandPicked Recruitment Full time**Job overview**: - Manage overall operations at various factories/branches and is responsible for the effective and successful management of labour, productivity, quality control, and safety measures according to strategic and operational goals. - This position will require you to travel between branches (Pretoria-mainly, Polokwane/Mokopane and Louis...
-
Operations Manager
8 months ago
Pretoria, South Africa Green Marble Recruitment Consultants Full timeRing in a new era of operational brilliance! We're on the lookout for a seasoned Operations Manager to orchestrate unparalleled success in a bustling call center. If you have a knack for optimizing workflows, maximizing team efficiency, and ensuring a symphony of customer satisfaction, then this is your cue to take center stage. Join my client as they...
-
Operations Manager
2 weeks ago
Pretoria, South Africa Liquor Boss Full timeThe operations manager oversees the day-to-day operations of the services and goods being delivered. They are responsible for ensuring that the organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. Develop and implement plans to improve operational effectiveness...
-
Operations Manager
7 months ago
Pretoria, South Africa Cora O’Neil Recruitment Agency Full time**Job Overview**: **Date Posted**: Posted 40 mins ago- **Location**: Pretoria, Gauteng- **Job Title**: Operations Manager (Parking Operations)- **Salary**: R35,000- **Education Level**: High School / Matric- **Job Level**: Management- **Minimum Experience**: 3 - 5 Years**Operations Manager - Waterkloof Glen, Pretoria.**: **Minimum Requirements**: -...
-
Operations Manager
7 months ago
Pretoria, South Africa Status Asset Management Full timeAre you driven by reaching targets and ensuring sales growth? Do you coach and mentor your team to ensure targets are met? Do you drive operations in an efficient and effective manner? Then you are our OPERATIONS MANAGER.This role plays an integral part in our team, as are responsible for the operations function within the Call Centre environment, ensuring...
-
Operations Manager
1 week ago
Pretoria, Gauteng, South Africa Hudson Rubber Full timeHudson Rubber is seeking a seasoned Operations Manager to lead our production team. As a key member of our management team, you will play a critical role in driving business growth and ensuring operational excellence.Key responsibilities include:Planning and directing plant operations to meet production targetsFocusing on safety, quality, and productivity...
-
Operations Manager
6 months ago
Pretoria, South Africa Insphired Recruitment Solutions Full timeOur Client in the Medical Devices industry is currently looking for an **Operations Manager/Industrial Engineer**, in Pretoria. **Responsibilities**: - Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. - Drive change and...
-
Operations Manager
7 months ago
Pretoria, South Africa Fourier Recruitment Full timeThe Operations Manager is responsible for improving efficiencies and increasing departmental output while managing the company’s overall operations. Duties include but is not limited to project management, delegation, leadership, optimising productivity and ensuring collaboration. Grade 12 Bachelor’s or Master’s degree in Business Administration or...
-
Operations Manager
6 months ago
Pretoria, South Africa Hello Group Recruitment Full time**Job Advert Summary**: Some people are happy to go through life in a comfortable bubble, and that is great, we don’t judge, but at Hello Group we believe that if we can change lives, it’s a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where “grown-ups” are fuelled by a...