Call Center Operations Manager

Our client in Pretoria CBD needs experienced Call Center / Telesales Supervisor for the Customer Service Center. Our client offers a basic salary, and an excellent commission structure! You will be responsible and accountable for: - Management of the order processing department and call centre - Operations, strategy planning and implementation - Managing...

**_SNR CALL CENTER MANAGER - COLLECTIONS, R50-R60ctc_** Send CV in Word format + photo to: REF: Call Center Manager

**Job Purpose**: **Key Responsibilities**: - **Call Monitoring**:_ - Conduct regular monitoring of inbound and outbound calls to assess compliance with quality standards. - Evaluate agent performance based on established metrics and criteria. - **Feedback and Reporting**:_ - Provide constructive feedback to agents and team leaders based on call...

**No Joke Marketing** is looking for a strong, outgoing and professional remote call center agent. **Responsibilities include**: - Obtaining client information by answering telephone calls; qualifying clients & verifying information. - Determines eligibility by comparing client information to requirements. - Establishing and building an amazing report with...

Job brief We are looking for a skilled **Call center manager**to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. The goal is to do everything possible to attain goals and achieve great results for...

**Urgent! Must be able to start immediately** Interviews this Thursday & Friday and appoint by Monday next week **Job Types**: Full-time, Permanent **Salary**: R10,000.00 - R13,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required) **Education**: - High School...

**Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team!** Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract. **Why Join...

Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Meet personal/team qualitative and...

Job OverviewWe are seeking a highly skilled Senior Manager, IBX Operations to lead our data center operations in the South Africa region.In this role, you will be responsible for managing the day-to-day operations, maintenance, and performance of our data centers, ensuring that they meet the highest standards of quality and reliability.You will oversee a...

**Responsibilities** - Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service - Assessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communication - Assessing Technology and Skills within Team :...

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented Dutch speaking CSR for our international team._ - Our new teammates will participate in running a...

Ring in a new era of operational brilliance! We're on the lookout for a seasoned Operations Manager to orchestrate unparalleled success in a bustling call center. If you have a knack for optimizing workflows, maximizing team efficiency, and ensuring a symphony of customer satisfaction, then this is your cue to take center stage. Join my client as they...

Are you seeking an opportunity to ignite your career within the service industry? Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where...

looking for a call Centre agents and a manager at its Roodepoort office.Call center representative responsibilities:Manage a high volume of inbound and outbound calls and online chats.Determine every customers needs and find effective solutions, always striving for one-contact resolution.Follow provided scripts for sales or customer support calls.Act on...

Our Client in the Medical Devices industry is currently looking for an **Operations Manager/Industrial Engineer**, in Pretoria. **Responsibilities**: - Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. - Drive change and...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center. **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up...

**Call Centre Agent** **Salary**: Up to R8 000 per month Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake's who has experience within the loans or debt collections industry. Minimum requirements: - Matric - Reliable own transportation - Previous Debt Collection or loans industry experience...

oin an award-winning team that is changing the world through cutting-edge technology innovations. With a caring, energetic culture, they foster great collaborations and provide opportunities to do groundbreaking work. Their tech-savvy team is always on the leading edge. They leverage the latest advancements to continuously improve their products and...

**Responsibilities** - Capture policy on system - Market products and achieve sales target - Sell policies (in and out bound) **Minimum Requirements**: - Matric - Call Centre Certificate(Advantageous) - 1 Years’ Experience as a call Centre agent (outbound) **Job Type**: Temp to perm **Salary**: R3,800.00 - R6,000.00 per month

Job SummaryThis position at Medipost Pharmacy is responsible for ensuring the accurate completion of administration tasks within agreed timelines. The selected candidate will report to the Customer Care Supervisor/Manager and maintain confidentiality at all times while handling calls professionally.Main ObjectivesEnsure administration tasks are completed...