Operations Manager

6 months ago


Pretoria, South Africa Green Marble Recruitment Consultants Full time

Ring in a new era of operational brilliance
We're on the lookout for a seasoned Operations Manager to orchestrate unparalleled success in a bustling call center. If you have a knack for optimizing workflows, maximizing team efficiency, and ensuring a symphony of customer satisfaction, then this is your cue to take center stage. Join my client as they amplify the impact of every call and redefine excellence in customer service operations

**Minimum Requirement**
- Industrial Engineering degree.
- Excellent English skills, with a neutral accent.
- CRM system experience (Salesforce).
- Conflict management.
- Understanding of sales, conversion rates.
- Process adherence, concerning software and hardware.
- BCEA.
- Managing and implementing poor performance.

**Responsibilities**
- Responsible for ensuring the optimal functioning, procedures, systems, and data of the contact centre, which will include daily operations, capacity planning, and reporting.
- The contact centre is responsible for selling products and providing support services on the devices to our customers, based in the US.
- Team management.
- Sales reporting.
- Operational reporting in call and contact centres.
- Customer relations.
- Working within a digital environment.
- Process optimisation.
- Training.
- Supporting hardware devices.
- Stakeholder management.
- International exposure would be beneficial.
- Excellent English skills, with a neutral accent.



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