Call Center

Call Center Operations ManagerHealth Window is seeking an experienced Call Center Operations Manager to lead our call center representatives to better performance and improve service quality, resulting in customer growth.The ideal candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of...

Due to growth, we are looking for another experienced OPERATIONS MANAGER who can lead our call center representatives to better performance and improve service quality, leading to customer growth. The suitable candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of services, products, and...

Due to growth, we are looking for another experienced OPERATIONS MANAGER who can lead our call center representatives to better performance and improve service quality, leading to customer growth.The suitable candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of services, products, and...

**Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team!** Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract. **Why Join...

**Job Purpose**: **Key Responsibilities**: - **Call Monitoring**:_ - Conduct regular monitoring of inbound and outbound calls to assess compliance with quality standards. - Evaluate agent performance based on established metrics and criteria. - **Feedback and Reporting**:_ - Provide constructive feedback to agents and team leaders based on call...

Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Meet personal/team qualitative and...

Key ResponsibilitiesLead the call center team to achieve exceptional service quality and customer satisfactionDevelop and implement strategies to improve operational efficiency and productivityManage team performance, providing coaching, guidance, and feedback to ensure successCollaborate with other departments to ensure seamless integration and effective...

Are you seeking an opportunity to ignite your career within the service industry? Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where...

ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality serviceAssessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communicationAssessing Technology and Skills within Team : Implement new...

Responsibilities Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality serviceAssessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communicationAssessing Technology and Skills within Team : Implement new...

Call Centre Process Analyst - 6-Month ContractTechnical Skills Analytical Skills: Ability to analyze data and identify trends to improve processes and performance.Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting.Communication Skills: Strong verbal and written communication skills to...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center. **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up...

Our Client a Global Tech firm is seeking a Process Analyst – Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

Our Client a Global Tech firm is seeking a Process Analyst Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

**Duties**: Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Building professional relationships - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer...

**Urgent! Must be able to start immediately** Interviews this Thursday & Friday and appoint by Monday next week **Job Types**: Full-time, Permanent **Salary**: R10,000.00 - R13,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required) **Education**: - High School...

 This a month to month contract.Job DescriptionUnlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team! Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! Why Join...

Pretoria-based company looking for **Call Center** **Agent** to start immediately. **Minimum requirements are as follows**: - Matric Certificate - **Debt Collections** or Sales Experience (**Advantageous**) - Must be target driven - **Must reside in Pretoria** Basic salary of R4,700.00 to R6,500.00 + Commission (depending on experience) **Note:...

Adding or removing of dependants - Processing medical scheme membership medical card requests and ensuring that it will be delivered to the correct address. - Sending membership certificates when required. - Sending tax certificates to members during tax season. - Submitting all member requests for updates in personal information to membership. - Assisting...

Call Centre Agents required to sell Funeral & Life Cover products in the Pretoria area. **Responsibilities** - Sell policies (in and out bound) - Process amendments on policies - Responsible for own policy retention - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs...