Customer Service Manager

15 hours ago


Midrand, South Africa Fluxory VA Full time

Fluxory VA is seeking an enthusiastic and experienced Customer Service Manager to lead our customer support team. In this pivotal role, you will be responsible for developing and implementing customer service strategies that enhance our clients' experience and satisfaction. You will oversee the daily operations of the customer service department, ensuring that our team delivers exceptional service while resolving client inquiries and issues efficiently. Your leadership and mentoring will inspire team members to reach their highest potential, while your analytical skills will help identify areas for improvement and ensure we're meeting our service goals. If you have a passion for customer service and the skills to build a high-performing team, we want to hear from you

Responsibilities

- Supervise the customer service team and manage daily operations.
- Develop and implement strategies to improve overall customer service quality and efficiency.
- Monitor team performance and provide coaching and feedback to ensure high levels of service.
- Handle complex customer inquiries and resolve escalated issues.
- Analyze customer service metrics and identify trends to enhance processes.
- Collaborate with other departments to address customer needs and feedback.
- Create training materials and provide ongoing training to customer service representatives.

Requirements

- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience as a Customer Service Manager or similar role.
- Strong understanding of customer service principles and practices.
- Excellent leadership and team management skills.
- Exceptional communication and problem-solving abilities.
- Proficiency in customer service software and Microsoft Office Suite.
- Strong analytical skills and attention to detail.

Benefits

- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus



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