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Customer Services Clerk
1 week ago
**Minimum Requirements**:
- 2 years of freight industry experience in a similar role
- Grade 12 or equivalent
- Sound geographical knowledge of Johannesburg
- Administration and organizational skills
- Problem-solving
- Reliable and trustworthy
- Must be a team player and adapt to change easily
- Parcel Perfect is advantageous
- Attention to detail and accuracy
- Excellent communication skills (Proficient in English & Afrikaans)
- Fully computer literate
- Previous customer service experience
**Key Performance Areas**:
- Resolving customer queries.
- Booking and allocating collections
- Book delivery appointments
- Do rate quotations as and when required
- Follow up with 3rd parties/agents on shipments
- Notify customers of service delays
- Tracking and Tracing of shipments
- Liaise with other depots with regards to collections and deliveries
- Liaising with management with regards to customer queries.
Ability to commute/relocate:
- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
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