Customer Service

1 week ago


Midrand, South Africa LGC Group Full time

**Company Description**
- ** Job Purpose**

The role incumbent is responsible for the production of quotations into the relevant system within agreed timescales and to advised criteria, predominantly for existing customers. Follow up of quotations raised to increase conversion to order outcomes. Escalation of new customer enquiries to the relevant Sales Team. The handling of none technical response to enquiries and escalation of such enquiries to the correct Team.

Handling, management and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria, promised delivery dates and customer purchase order fulfillment requirements.

The required outcome is continuity of the highest level service experience for customer managed orders from the point of order entry to delivery and payment.

**2. Key Responsibilities**
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high quality image and standards provided by LGC.
- To ensure that all customer price requests received are responded to by production of a formal quotation and quotations are followed up within agreed timescales and conversion rates.
- To respond to “Tender” requests which are not being managed by the Business Development Teams or Product Application Specialists.
- To push LGC manufactured products in the production of quotation requests for 3rd party products.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- To be responsible for the daily management of Service Cloud Case ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the KPI reporting is maintained and issues escalated to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking responsibility for ensuring that customer expectations are exceeded against response KPI’s.
- To actively promote the Webshop to all customers
- To learn about LGC Standards products and services and keep up-to-date with changes

**Qualifications**
- ** Person Specifications**
- Experience of working in a sales support environment with quotation & order entry exposure.
- Customer focused, both internal and external customers.
- Can do attitude and willingness to go that extra mile.
- Excellent telephone manner and communication skills.
- Attention to detail and accuracy.
- Strong computing and keyboard skills (> 40 wpm). Excel basic and Word required.
- Team Player, supportive of colleagues.
- Ability to work under pressure to meet deadlines
- Organized and able to perform under pressure.
- Good written and oral skills Essential.
- Experience using a CRM system and supply chain management process system.
- Experience in using ERP systems such as PASTEL, SAP, ORACLE, SAGE etc.



  • Midrand, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a skilled Customer Service Lead to join our team at People Dimension. As a key member of our customer service team, you will be responsible for handling customer escalations, serving as an intermediary between the customer service team and repair technicians, and ensuring seamless service delivery.Key ResponsibilitiesManage customer...


  • Midrand, Gauteng, South Africa LGC Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales support team, you will play a critical role in ensuring the highest level of service experience for our customers.Key ResponsibilitiesRespond to customer price requests and produce formal quotations...


  • Midrand, Gauteng, South Africa LGC Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at LGC Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Midrand, South Africa Bosch Car Service Kyalami Full time

    Workshop Service Advisor Must meet the following requirements: - computer literate - exemplary customer service skills - must be able to manage conflict situations amicably - must be able to manage stress - written and verbal communication has to be beyond compare - driver's license would be a plus - traceable experience in the field, with references, is a...


  • Midrand, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at People Dimension.Key ResponsibilitiesManage customer escalations in a timely and professional manner.Act as a liaison between the customer service team and repair technicians to ensure seamless communication and issue resolution.RequirementsProven experience in the service...

  • Customer Service Lead

    4 months ago


    Midrand, South Africa McCormick & Company Full time

    . **Position: Customer Service Lead** **Based: Midrand, South Africa** Reporting to Senior Supply Chain Manager you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **MAIN RESPONSIBILITIES** - Management of timely and within...


  • Midrand, Gauteng, South Africa Industrial Web Technologies Full time

    Job DescriptionJob Title: Contract to Permanent Web Administrator/Customer Service AgentCompany: Industrial Web TechnologiesJob Type: Contract to PermanentLocation: MidrandJob Summary:We are seeking a highly skilled and customer-focused Web Administrator/Customer Service Agent to join our team. As a key member of our support team, you will be responsible for...


  • Midrand, South Africa Placements 4 all Full time

    Customer Services Supervisor, R31K, Midrand, Matric, SysAid, By design, NetSuite and Mitel and adv. Supervisory experience - staff management, disciplinaries, performance management, General Queries, Manage and process credits, distribution management - hot list, delays, Customer Feedback, reports, Call Statistic reports, courier/logistics/warehouse...


  • Midrand, South Africa Freightmore Full time

    **Minimum Requirements**: - 2 years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Johannesburg - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Parcel Perfect is advantageous - Attention to detail and...


  • Midrand, South Africa Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...

  • Customer Service Lead

    4 months ago


    Midrand, South Africa People Dimension Full time

    Duties & ResponsibilitiesHandle walk in customer escalationServe as an intermediary between the customer service team and repair techniciansDesired Experience & QualificationWorking experience in the service industryTechnical background (Advantageous)IT qualification (Advantageous)Package & RemunerationR 10 000 pm


  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    Job Summary: We are seeking a highly skilled Customer Service Consultant to join our team at iSON Xperiences. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Respond to Inbound Queries: You will be...


  • Midrand, South Africa Ikusasa Recruitment Group Full time

    Role Purpose Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Experience and Qualifications - 3 Years'...


  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Consultant to join our team at iSON Xperiences. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesCustomer Query...


  • Midrand, South Africa Placements 4 all Full time

    On-Line Customer services Agent, R15K Neg, Midrand 5 yrs. call centre exp in a warehouse environment, Queries, Credits and claims, one-stop-shop, reports Pay: R15 000,00 - R18 000,00 per month **Experience**: - Customer service: 2 years (preferred)

  • Customer Service

    1 week ago


    Midrand, South Africa LGC Group Full time

    Job DescriptionJob PurposeThe role incumbent is responsible for the production of quotations into the relevant system within agreed timescales and to advised criteria, predominantly for existing customers. Follow up of quotations raised to increase conversion to order outcomes. Escalation of new customer enquiries to the relevant Sales Team. The handling of...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...

  • Customer Service

    1 week ago


    Midrand, South Africa LGC Group Full time

    Job Description You will be responsible for producing quotations and entering them into our internal systems, predominantly for existing customers. This also involves follow-up of quotations raised to increase conversion to order outcomes, as well as raising of new customer enquiries to the relevant Sales Team.It includes meticulous and accurate handling of...


  • Midrand, South Africa Placements 4 all Full time

    **Snr Customer services Agent** **Midrand R29K Neg** **Education & Experience** - Matric (Grade 12) - At least 5 years Customer Service experience (which includes experience in Credits and Claims and Call Quality Measurements). - At least 2 years supervisory experience. - Experience in the courier industry and or Warehouse environment. - Experience in...


  • Midrand, South Africa Fidelity Services Group Full time

    Vacancy: Customer Services Coordinator Region: Midrand Reporting to: Commercial Contact Centre Manager **Overall purpose of the Job**: The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow...